UTSAV KAPOOR

Delivered exceptional customer service by identifying and addressing banking needs, including handling transactions and providing referrals to colleagues for additional services.
Guided customers in using digital and self-serve banking options, ensuring a fast, simple, and efficient experience.
Engaged with customers to understand their personal banking and credit card needs, providing tailored advice and offering relevant products and services.
Contributed to meeting branch business goals by driving customer satisfaction and supporting operational activities.
Followed all compliance and risk management processes to protect customer assets and maintain privacy.
Collaborated with branch teams to improve the overall customer experience and achieve business results.
Maintained up-to-date knowledge of banking products, legal/regulatory requirements, and industry trends.

• Cold calling & Repeat Customers
• Promoted the Company's products and Services by calling a list of leads and potential clients
• Figuring out strategies that can boost sales and revenue while ensuring these strategies are aligned with the needs of the customers as well as the market demand.

• Lead the team, to complete all the tasks effectively and efficiently while ensuring the quality, safety and taste of the food
• Perform tasks like preparing Prep Sheet, Counting Critical Inventory, Food Orders, and Hazard Analysis.

• Listened to Customer’s concerns, answer customer’s questions and provided information about the company’s products and services
• Received orders and registered sales on POS / Cash register while providing a positive and friendly customer experience.