Tania Batra

• Travelled across Saskatchewan for door-to-door and community outreach campaigns, promoting the Internet and home security services.

• Assisted customers with initial setup of modems, routers, and Wi-Fi networks, ensuring stable and secure connections.

• Configured and explained smart home security systems, including cameras and alarm monitoring, with a focus on cybersecurity best practices.

• Provided on-the-spot troubleshooting for connectivity issues, escalating technical problems as needed.

• Balanced sales performance with user support responsibilities, consistently meeting regional sales goals.

• Maintained accurate documentation of customer service visits, support provided, and follow-up requirements

• Conducted in-home visits to guide customers through SaskTel Internet, Wi-Fi, and Max TV installations.
• Supported customers with hardware setup, including modems, routers, and TV equipment.

• Performed first-line troubleshooting for connectivity, device pairing, and account login issues.

• Documented customer issues and solutions, escalating unresolved cases to specialized technical teams.

• Educated users on service features, secure Internet practices, and privacy settings.

• Consistently achieved performance metrics while maintaining a customer-first approach.

• Engaged customers to understand their mobile needs and preferences.
• Demonstrated product features and benefits to enhance customer experience.
• Assisted in processing transactions using the point-of-sale system.
• Maintained knowledge of current promotions and service plans offered.
• Collaborated with team members to meet store sales goals.

• Delivered chat-based technical assistance to Apple users worldwide, resolving issues related to iOS/macOS, iCloud, and Apple ID
• Guided users through step-by-step troubleshooting for Wi-Fi connectivity, system updates, password resets, and account recovery.

• Advised on data backup, device security, and privacy features, ensuring safe and efficient use of Apple products.

• Documented customer interactions in internal CRM tools to maintain accurate records and solutions for recurring issues.

• Escalated complex or unresolved technical problems to higher-tier support while ensuring continuity for the customer.

• Consistently met service-level targets for resolution time, accuracy, and customer satisfaction.