Summary
Overview
Work History
Education
Skills
Languages
Timeline
Academic Reference
Professional Competencies
Generic

Manpreet Kaur

Moncton,NB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

1
1
year of professional experience

Work History

Internet Technical Sales Representative

IOS Call Centre
01.2023 - 02.2024
  • Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
  • Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Resolved average of 500 customer issues per month through active communication and dedicated research skills.

Education

Computing Support Diploma -

CCSQ college
Sherbrooke, QC
02.2024

Swami Roop Chand Jain Sen. Sec. School -

Punjab Board of Secondary Education
PB, India
01.2018

Skills

  • Microsoft Windows Server 2019/2016/2012
  • Window 10,8,7
  • Software installation and configuration
  • Microsoft office
  • DNS
  • DHCP
  • VMware
  • Hardware installation
  • Troubleshoot
  • Virus protection
  • Backup and restore management
  • Monitoring
  • Customer Service
  • Hardware knowledge
  • Technical Support
  • Computer Diagnostics

Languages

English
Full Professional

Timeline

Internet Technical Sales Representative

IOS Call Centre
01.2023 - 02.2024

Computing Support Diploma -

CCSQ college

Swami Roop Chand Jain Sen. Sec. School -

Punjab Board of Secondary Education

Academic Reference

jfelix@ccsq.ca

Professional Competencies

  • Self-Motivation
  • Reliable, Responsible, Honest and Loyal
  • Excellent Communication Skills
  • Multitasker and have ability to work well under pressure.
  • Languages: English
Manpreet Kaur