Manpreet Kaur
Moncton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
Internet Technical Sales Representative
IOS Call Centre
01.2023 - 02.2024
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Resolved average of 500 customer issues per month through active communication and dedicated research skills.
Education
Computing Support Diploma -
CCSQ college
Sherbrooke, QC02.2024
Swami Roop Chand Jain Sen. Sec. School -
Punjab Board of Secondary Education
PB, India01.2018
Skills
- Microsoft Windows Server 2019/2016/2012
- Window 10,8,7
- Software installation and configuration
- Microsoft office
- DNS
- DHCP
- VMware
- Hardware installation
- Troubleshoot
- Virus protection
- Backup and restore management
- Monitoring
- Customer Service
- Hardware knowledge
- Technical Support
- Computer Diagnostics
Languages
English
Full Professional
Timeline
Internet Technical Sales Representative
IOS Call Centre
01.2023 - 02.2024
Computing Support Diploma -
CCSQ college
Swami Roop Chand Jain Sen. Sec. School -
Punjab Board of Secondary Education
Academic Reference
jfelix@ccsq.ca
Professional Competencies
- Self-Motivation
- Reliable, Responsible, Honest and Loyal
- Excellent Communication Skills
- Multitasker and have ability to work well under pressure.
- Languages: English