Tanguy Quesnel Iteka
Ottawa,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
University of Essex
2024.01 - 2024.07
- Coordinated all phone and email communications.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Built strong relationships through excellent customer service.
- Managed filing system, entered data and completed other clerical tasks.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated smooth day-to-day operations by coordinating schedules for teachers, students, and administrators.
Sales Representative
Heineken
2022.11 - 2023.10
- Utilized CRM software to manage client information, track leads, and monitor sales progress..
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented effective sales strategies to boost sales in targeted international markets.
- Collaborated with first layers to align inventory levels with promotional activities, optimizing sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Call Center Representative
Lumitel
2021.06 - 2023.10
- Handled high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Science - International Management
University of Essex
Colchester, UK2024-10
Bachelor of Science - Economics
Ningbo University
Ningbo,China2022-06
Skills
- Bilingual
- Calm under pressure
- Customer service
- Data entry
- Computer skills/Microsoft tools
- Time management
- Interpersonal communication skills
- Cold calling
- CRM proficiency
- Call center experience
- Administrative support
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Elementary
Swahili
Elementary
Timeline
Administrative Assistant
University of Essex
2024.01 - 2024.07
Sales Representative
Heineken
2022.11 - 2023.10
Call Center Representative
Lumitel
2021.06 - 2023.10
Master of Science - International Management
University of Essex
Bachelor of Science - Economics
Ningbo University