Tangela Jones
Lancaster
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Night Auditor
Marriott International, Inc.
03.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Guest Service Representative
Extended Stay America
08.2019 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Telephone Banking Specialist
Conduent
04.2019 - 08.2019
- Updated account information after customer calls and noted client concerns and issues.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, maintain accounts and open new accounts.
Cashier
Walmart
11.2016 - 03.2019
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Eastside High School
Lancaster, CA05.2012
Skills
- Training and mentoring
- Complaints management
- Inventory oversight
- Hospitality service expertise
- Oral and written communications
- Audit reporting
Timeline
Night Auditor
Marriott International, Inc.
03.2023 - Current
Guest Service Representative
Extended Stay America
08.2019 - Current
Telephone Banking Specialist
Conduent
04.2019 - 08.2019
Cashier
Walmart
11.2016 - 03.2019
High School Diploma -
Eastside High School
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