Hi, I’m
Amber Bablitz
Spruce Grove,AB
Summary
Experienced Guest Relations Specialist with a strong background in appointment setting, customer care, and inventory management. Skilled Night Auditor proficient in training new staff, increasing revenue through upselling amenities and services, and fostering client loyalty with exceptional guest service. Demonstrated ability to maintain accuracy and efficiency in completing tasks amidst interruptions and competing demands. Highly self-motivated and reliable, consistently achieving high performance with minimal supervision. A creative professional with extensive project experience, from concept to development. Possesses diverse talents including cooking, art, writing, decorating, haircutting and coloring, hairstyling, brainstorming, and creating exceptional experiences in any task undertaken. A hands-on learner committed to continuous growth.
Overview
13
years of professional experience
1
Certification
Work History
Best Western/Stony Plain Inn and Suites
Night Auditor
07.2021 - Current
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Streamlined communication with shuttle services and local transportation for guests, improving satisfaction with logistical support.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Contributed to team meetings with insights on night operations, fostering continuous improvement.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
lucid cannabis
Budtender
10.2019 - 11.2020
Job overview
- Daily cash handling
- Opening and closing duties
- Assisting customers with their questions, concerns, and orders
- Organizing display areas
- Answering the phone
- General cleaning
- Sales
Hair A Risen
Hair Stylist
07.2018 - 12.2019
Job overview
- Successfully booked appointments to allow sufficient time for all services requested
- Developed strong customer relationships by making clients feel comfortable, being a good listener, and always doing the little extras
- Minimized downtime and improved the salon by cleaning and sorting products between client appointments
- Promotion through social media such as Facebook, instagram, kijiji, and local chat groups
- Promotion through handing out business cards
- Providing excellent services such as waxing, eyelash and brow tints, haircutting, styling and colouring as well as mens grooming
- Replacing stock as needed and pricing
- Rewarded loyal clients with free products and incentive programs to show appreciation for continued business
- Manicures and pedicures.
- Waxing
- Tinting
- Hairstyling, cutting and coloring
- Answer telephone inquiries
- Inventory
Elegance Hair Design
Hairstylist
09.2012 - 06.2019
Job overview
- Trimmed and styled hair for weddings and special occasions
- Trained [Number] new stylists and assistants
- Recommended home care hair regimens and treatments
- Employed a variety of hair style techniques, including curling and straightening
- Collaborated with clients of all types to increase profile and status through effective styling
- Kept current on hair products and their chemical composition, structure and properties
- Sanitized workstations and salon equipment for safety purposes
- Examined hair texture and condition to determine appropriate treatment
- Supervised front end of the store and coordinated employee schedules
- Conducted weekly salon inventory
- Politely answered the phone and scheduled appointments for clients
- Educated guests on proper hair care
- Operated cash register to receive payments from customers
- Used state-of-the-art techniques in coloring and treating hair
- Kept work area in a clean and neat fashion to stay productive
- Created repeat business by developing long-term relationships with regular customers
- Promptly fielded all incoming phone calls and scheduled appointments
- Set up workstation and treatment room with necessary products, equipment and supplies
- Developed new hair styling techniques using creativity and knowledge of trends
- Mentored new staff to enhance salon development and increase productivity
- Pre-booked appointments to guarantee repeat business
- Designed contemporary new styles for both genders and for all ages
- Selected hair colors based on customer preference
- Designed traditional and contemporary hair styles for men and women
- Offered clients a catalogue showcasing hair style options
- Recommended hair styles that complimented clients' facial features and coloring
- Promoted and sold salon services and products
Central Hair
Hair Stylist
05.2017 - 07.2017
Job overview
- Proficient in full range of services including color, cutting, chemical and styling
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs
- Increased sales by distributing business cards in and outside of the salon
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials
- Developed strong customer relationships by making clients feel comfortable, being a good listener, and always doing the little extras
- Minimized downtime and improved the salon by cleaning and sorting products between client appointments
- Rewarded loyal clients with free products and incentive programs to show appreciation for continued business
- Successfully booked appointments to allow sufficient time for all services requested
- Performed preliminary hair consultations on new clients to help decide on a new style or color
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation
- Boosted sales by developing marketing promotions to strengthen outreach
- Followed laws and regulations by adhering to legal protocols for complete and consistent compliance
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
- Sanitized all tools, followed all safety standards and kept salon clean and safe
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases
- Attended workshops and classes to remain current on hair products and styles to utilize the latest techniques and treatments
- Strengthened tracking of information by creating systems for organizing appointments, records and reports
Lyn Mar Salon and Spa
Hairdresser
09.2012 - 10.2015
Job overview
- Kept current on hair products and their chemical composition, structure and properties
- Providing spa services such as waxing, manicures, pedicures, foot detox, infrared sauna
- Training new staff
- Recommended home care hair regimens and treatments
- Examined hair texture and condition to determine appropriate treatment
- Designed contemporary new styles for both genders and for all ages
- Supervised staff work performance in owner's absence
- Developed new hair styling techniques using creativity and knowledge of trends
- Trimmed and styled hair for weddings and special occasions
- Pre-booked appointments to guarantee repeat business
- Providing guests with a warm or cool beverage
- Selling tanning supplies and minutes as well as turning on tanning beds, cleaning the beds after client has used it, and turning off the breaker at night
- Recommended hair styles that complimented clients' facial features and coloring
- Supervised front end of the store and coordinated employee schedules
- Shaped hair pieces and added elaborate extensions
- Created repeat business by developing long-term relationships with regular customers
- Completed continuing education and training to stay up to date with new trends and techniques
- Trained [Number] new stylists and assistants
- Designed traditional and contemporary hair styles for men and women
- Promptly fielded all incoming phone calls and scheduled appointments
- Operated cash register to receive payments from customers
- Educated guests on proper hair care
- Sanitized workstations and salon equipment for safety purposes
- Offered clients a catalogue showcasing hair style options
- Employed a variety of hair style techniques, including curling and straightening
- Selected hair colors based on customer preference
- Conducted weekly salon inventory
- Collaborated with clients of all types to increase profile and status through effective styling
- Addressed inappropriate guest behavior by stopping service and informing a supervisor
- Set up workstation and treatment room with necessary products, equipment and supplies
- Briefed employees about the salon's success and announced monthly sales goals
- Used state-of-the-art techniques in coloring and treating hair
- Politely answered the phone and scheduled appointments for clients
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- Kept work area in a clean and neat fashion to stay productive
- Applied specialized techniques to create makeovers from natural to theatrical
- Mentored new staff to enhance salon development and increase productivity
- Promoted and sold salon services and products
Orchid Hair
Receptionist
03.2012 - 06.2013
Job overview
- I was hired to help out as my friend and the owner was short staffed
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company
- Making sure the client has proper ID and properly fills out waiver form prior to any tattoo or piercing service
- Processing sales data
- Answering the phone and taking appointments
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Welcomed guests and clients in an upbeat and friendly manner
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Responded to telephone inquiries from clients, vendors and the public
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Adhered to security requirements by screening visitors, updating logs and issuing temporary passes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Represented office personnel and company brand in regular client correspondence
Education
EvelineCharles AcademyEdmonton, AB
Completion Of Apprenticeship from cosmetology
07.2009
Spruce Grove Composite High SchoolSpruce Grove, AB
High School Diploma
01.2008
Skills
- Retail
- Inventory maintenance
- Appointment scheduling
- Marketing understanding
- Hospitality industry knowledge
- Reliable
- Organized
- Multi-tasker extraordinaire
- Strong work ethic
- Attentive to detail
- Eagerness and willingness to learn new things
- Understanding spa services
- Customer consulting
- Knowledge and experience with many other job fields
- Beauty transformations
- Eyebrow shaping
- Hairstyling
- Hair cutting and colouring
- Customer Service
- Reconciliation
- Conflict resolution
- Willingness to work alone or as a team
- Devoted
- Front desk operations
- Multitasking and organization
- Problem-solving
- Generating reports
- Night audit reports
- Punctual and dependable
- Balancing transactions
- End-of-day processes
- Resolving issues
- Retail
- Decision-making
- Reservations
- Guest services
- Account balancing
- Guest relations
- Time management
- Customer service
- Staff training
- Night audit procedures
- Account reconciliation
- Posting charges
- Credit and cash payments
- Charge posting
- Financial reporting
- Auditing techniques
- Safety and security procedures
- Recordkeeping
- Daily reporting
- Policy compliance
- Occupancy rates analysis
- Complaint resolution
- Ledger updates
- Registration processing
- Processing registrations
- Hospitality service expertise
- Wake-up calls
- Training and mentoring
- Audit reporting
- Administrative support
- Verbal and written communication
- Conflict/issue documentation
- Checking guests in and out
- Room charges
- Performing wake-up calls
- Overseeing front desk
- Payment processing
- Cash handling
- Administrative skills
- Detail-oriented
Languages
English
Native or Bilingual
Certification
High School Diploma, 06/2008, Present
Accomplishments
- Excellence in all required courses for my employment at Best Western
- Successfully trained 3 staff members in the last year
- Taken on several new responsibilities in the last year related to managerial tasks while being in a non managerial position
- Arranged one on one meetings to discuss areas of improvement within our team with management and areas for advancement
Timeline
Night Auditor
Best Western/Stony Plain Inn and Suites
07.2021 - Current
Budtender
lucid cannabis
10.2019 - 11.2020
Hair Stylist
Hair A Risen
07.2018 - 12.2019
Hair Stylist
Central Hair
05.2017 - 07.2017
Hairstylist
Elegance Hair Design
09.2012 - 06.2019
Hairdresser
Lyn Mar Salon and Spa
09.2012 - 10.2015
Receptionist
Orchid Hair
03.2012 - 06.2013
Spruce Grove Composite High School
High School Diploma
EvelineCharles Academy
Completion Of Apprenticeship from cosmetology
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