Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Taneshia DaCosta

Mississauga,Canada

Summary

A self-motivated and results-oriented professional with a passion for building and maintaining longterm relationships, strategic communication as well as one who is committed to providing paramount customer service.

Overview

11
11
years of professional experience

Work History

Mail Carrier

Canada Post
01.2021 - Current
  • Organize mail by address, load it into mailbag and deliver letters, small parcels and other printed matter along established routes
  • Deliver telegrams, special delivery and express mail
  • Collect payment for cash-on-delivery service and return undeliverable mail to postal station
  • Leave notices indicating the items could not be delivered and the location where they can be retrieved
  • Record delivery of registered mail.

Retail Clerk

TJX Winners
02.2019 - 03.2020
  • Streamlined strategic plans to achieve weekly, monthly and yearly budgets which resulted in high sales for a six month period
  • Identified key stakeholders and prioritized resources in order to maintain store budget and decrease liabilities
  • Coached, trained and motivated all store staff, including performance appraisal, which resulted in personal and professional growth
  • Project lead on various client accounts which ensured completion of time sensitive orders
  • Delegated responsibilities and goals and held employees accountable through consistent follow-up.

Administrative Assistant

JB Movers Inc
01.2017 - 01.2018
  • Assisted customers with questions by following up with information about products and services
  • Exercised sound judgment and organizational skills that provided quality customer service and maintain strong customer relations
  • Ensured emotionally charged issues were diffused and pacified in a timely manner in order to maintain long-term relationships and paramount customer service
  • Collected and processed invoice ready statements and outstanding arrears from customers
  • Wrote internal and external communications, through the use of Microsoft Office Suite (Word, Excel and PowerPoint), to help raise the profile of the company
  • Posted advertisements daily on social media sites
  • Opened mail, scanned/fax documents, organized and maintained office supplies.

Customer Service Representative

Aditya Birla Minacs, Western Union
03.2014 - 01.2018
  • High volume inbound communications including phone and email
  • Providing great customer service, alerting customers of fraud and de-escalating difficult calls
  • Experience with workforce management tools
  • Reporting issues to management.

Education

Medical Office Administration -

Anderson College
05.2018

Hospitality Tourism and Events -

Humber College
05.2015

Skills

Exceptional oral and written communication skills demonstrated through critical thinking, writing, editing and preparation of reports

Accomplishments

  • CPR C & AED Training, 01/01/18, St. John Ambulance
  • Food Handler Certificate, 01/01/16, Food Safety Ontario
  • Smart Serve Certified, 01/01/16, Smart Serve Ontario
  • Dispatch Certificate, 01/01/22, 5K Solutions & Services Inc

Volunteer Experience

Volunteer, The Infinite Reach Foundation, Toronto, ON, 05/01/13 - 12/01/20, Contributed to the organization and development of the Project Feed Me in Jamaica which succeeded in supplying over 150 students with backpacks and other school supplies, Assisted in promoting and executing events which raised funds and created awareness of the foundation

Timeline

Mail Carrier

Canada Post
01.2021 - Current

Retail Clerk

TJX Winners
02.2019 - 03.2020

Administrative Assistant

JB Movers Inc
01.2017 - 01.2018

Customer Service Representative

Aditya Birla Minacs, Western Union
03.2014 - 01.2018

Medical Office Administration -

Anderson College

Hospitality Tourism and Events -

Humber College

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Taneshia DaCosta