Taneshia DaCosta
Mississauga,Canada
Summary
A self-motivated and results-oriented professional with a passion for building and maintaining longterm relationships, strategic communication as well as one who is committed to providing paramount customer service.
Overview
11
11
years of professional experience
Work History
Mail Carrier
Canada Post
Mississauga
01.2021 - Current
- Organize mail by address, load it into mailbag and deliver letters, small parcels and other printed matter along established routes
- Deliver telegrams, special delivery and express mail
- Collect payment for cash-on-delivery service and return undeliverable mail to postal station
- Leave notices indicating the items could not be delivered and the location where they can be retrieved
- Record delivery of registered mail.
Retail Clerk
TJX Winners
Mississauga
02.2019 - 03.2020
- Streamlined strategic plans to achieve weekly, monthly and yearly budgets which resulted in high sales for a six month period
- Identified key stakeholders and prioritized resources in order to maintain store budget and decrease liabilities
- Coached, trained and motivated all store staff, including performance appraisal, which resulted in personal and professional growth
- Project lead on various client accounts which ensured completion of time sensitive orders
- Delegated responsibilities and goals and held employees accountable through consistent follow-up.
Administrative Assistant
JB Movers Inc
Mississauga
01.2017 - 01.2018
- Assisted customers with questions by following up with information about products and services
- Exercised sound judgment and organizational skills that provided quality customer service and maintain strong customer relations
- Ensured emotionally charged issues were diffused and pacified in a timely manner in order to maintain long-term relationships and paramount customer service
- Collected and processed invoice ready statements and outstanding arrears from customers
- Wrote internal and external communications, through the use of Microsoft Office Suite (Word, Excel and PowerPoint), to help raise the profile of the company
- Posted advertisements daily on social media sites
- Opened mail, scanned/fax documents, organized and maintained office supplies.
Customer Service Representative
Aditya Birla Minacs, Western Union
Mississauga
03.2014 - 01.2018
- High volume inbound communications including phone and email
- Providing great customer service, alerting customers of fraud and de-escalating difficult calls
- Experience with workforce management tools
- Reporting issues to management.
Education
Medical Office Administration -
Anderson College
05.2018
Hospitality Tourism and Events -
Humber College
05.2015
Skills
Exceptional oral and written communication skills demonstrated through critical thinking, writing, editing and preparation of reports
Proficient with MS Office Suite including MS Outlook, Word, Excel, PowerPoint & Social Media Platforms
Demonstrated experience in drafting reports/correspondences as well as verifying and authenticating information
Strong client service, team building and conflict resolution skills
Adaptable, flexible and able to multitask in a consistently changing environment
Experience in responding to inquiries from internal and external clients, and/or redirects inquiries
Proficient conflict resolution skills demonstrated through team-leading and the preparation of communication reports
Strong ability to interpret, implement and adhere to organizational policies and procedures
Accomplishments
- CPR C & AED Training, 01/01/18, St. John Ambulance
- Food Handler Certificate, 01/01/16, Food Safety Ontario
- Smart Serve Certified, 01/01/16, Smart Serve Ontario
- Dispatch Certificate, 01/01/22, 5K Solutions & Services Inc
Volunteer Experience
Volunteer, The Infinite Reach Foundation, Toronto, ON, 05/01/13 - 12/01/20, Contributed to the organization and development of the Project Feed Me in Jamaica which succeeded in supplying over 150 students with backpacks and other school supplies, Assisted in promoting and executing events which raised funds and created awareness of the foundation
Timeline
Mail Carrier
Canada Post
01.2021 - Current
Retail Clerk
TJX Winners
02.2019 - 03.2020
Administrative Assistant
JB Movers Inc
01.2017 - 01.2018
Customer Service Representative
Aditya Birla Minacs, Western Union
03.2014 - 01.2018
Medical Office Administration -
Anderson College
Hospitality Tourism and Events -
Humber College