Taneshia Dacosta
Mississauga,ON
Summary
A self-motivated and results-oriented professional with a passion for building and maintaining long-term relationships, strategic communication as well as one who is committed to providing paramount customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Carrier
Canada Post
01.2021 - Current
- Organize mail by address, load it into mailbag and deliver letters, small parcels and other printed matter along established routes
- Collect payment for cash-on-delivery service and return undeliverable mail to postal station
- Leave notices indicating the items could not be delivered and the location where they can be retrieved
- Record delivery of registered mail.
Retail Clerk
TJX Winners
02.2019 - 03.2020
- Streamlined strategic plans to achieve weekly, monthly and yearly budgets which resulted in high sales for a six month period
- Identified key stakeholders and prioritized resources in order to maintain store budget and decrease liabilities
- Coached, trained and motivated all store staff, including performance appraisal, which resulted in personal and professional growth
- Project lead on various client accounts which ensured completion of time sensitive orders
- Delegated responsibilities and goals and held employees accountable through consistent follow-up.
Administrative Assistant
JB Movers Inc
01.2017 - 01.2018
- Assisted customers with questions by following up with information about products and services
- Exercised sound judgement and organizational skills that provided quality customer service and maintain strong customer relations
- Ensured emotionally charged issues were diffused and pacified in a timely manner in order to maintain long-term relationships and paramount customer service
- Collected and processed invoice ready statements and outstanding arrears from customers
- Writes internal and external communications, through the use of Microsoft Office Suite (Word, Excel and PowerPoint), to help raise the profile of the company
- Posted advertisements daily on social media sites
- Opened mail, scanned/fax documents, organized and maintained office supplies.
Aditya Birla Minacs
Western Union
03.2014 - 01.2018
- High volume inbound communications including phone and e-mail
- Providing great customer service, alerting customers of fraud and de-escalating difficult calls
- Experience with workforce management tools
- Reporting issues to manage.
Education
Hospitality Tourism and Events -
Humber College
Medical Office Administration -
Anderson College
01.2018
Skills
- Administration
- Time Management
- Strategic
- Oral and written skills
- MS Office Suite
- Issue Management
- Customer Service
- Clerical Support
- Team Lead
- Reports
- Exceptional oral and written communication skills demonstrated through critical thinking, writing, editing and preparation of reports
- Proficient with MS Office Suite including MS Outlook, Word, Excel, PowerPoint & Social Media Platforms
- Demonstrated experience in drafting reports/correspondences as well as verifying and authenticating information
- Strong client service, team building and conflict resolution skills
- Adaptable, flexible and able to multitask in a consistently changing environment
- Experience in responding to inquiries from internal and external clients, and/or redirects inquiries
- Proficient conflict resolution skills demonstrated through team-leading and the preparation of communication reports
- Strong ability to interpret, implement and adhere to organizational policies and procedures
Accomplishments
- CPR C & AED Training 2018 St. John Ambulance
- Food Handler Certificate, 2016 Food Safety Ontario
- Smart Serve Certified 2016 Smart Serve Ontario
Volunteer Experience
Volunteer, The Infinite Reach Foundation, Toronto, May 2013, Dec 2020, Contributed to the organization and development of the Project Feed Me in Jamaica which succeeded in supplying over 150 students with backpacks and other school supplies, Assisted in promoting and executing events which raised funds and created awareness of the foundation
Languages
English
Full Professional
Certification
Dispatching
Timeline
Mail Carrier
Canada Post
01.2021 - Current
Retail Clerk
TJX Winners
02.2019 - 03.2020
Administrative Assistant
JB Movers Inc
01.2017 - 01.2018
Aditya Birla Minacs
Western Union
03.2014 - 01.2018
Hospitality Tourism and Events -
Humber College
Medical Office Administration -
Anderson College