Taneiliyah Johnson
Etobicoke,ON
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Soft Moc
05.2020 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Swing/Shift Manager
McDonald's
11.2016 - 04.2020
- Promoted positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Improved employee productivity by implementing efficient scheduling for 50 people and task allocation strategies.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates of 90%
Education
Diploma - Medical Office Assistant/Health Unit Coordinator
Academy of Learning Career College
405-2025
High School Diploma -
Father John Redmond Catholic Secondary School
06-2019
Skills
- Customer service
- Reliable team player
- Team leadership
- Decision-making
- Medical terminology knowledge
- Proficient in Microsoft Word, Access, and Excel
- Typing and filing
- Typing 40 wpm
- Teamwork and collaboration
- Time management
Languages
English
Timeline
Assistant Manager
Soft Moc
05.2020 - 02.2024
Swing/Shift Manager
McDonald's
11.2016 - 04.2020
Diploma - Medical Office Assistant/Health Unit Coordinator
Academy of Learning Career College
High School Diploma -
Father John Redmond Catholic Secondary School
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