Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tammy Rahman

Toronto,ON

Summary

Proven Shift Manager at McDonald's Restaurant with a track record of enhancing team performance and customer satisfaction. Skilled in decision-making and employee training, I excel in creating positive environments and implementing effective sales strategies. My leadership has significantly contributed to improved service standards and sales growth, showcasing my ability to motivate and develop teams for peak performance. Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
05.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Promoted a positive work environment through open communication and constructive feedback.

Sales Representative

Nike
06.2018 - 11.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Bachelor of Science - Civil Engineering

Ryerson University
Toronto, ON
05-2024

High School Diploma -

Beacon High School
Hilldrop Road Holloway , London , N7 0JG England
05-2019

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Staff Motivation
  • Team Development
  • Mentoring and Coaching
  • Interpersonal Skills
  • Safety Compliance
  • Schedule Management
  • Sales Strategies
  • Shift leadership

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
French
Limited Working

Timeline

Shift Manager

McDonald's Restaurant
05.2022 - Current

Sales Representative

Nike
06.2018 - 11.2020

Bachelor of Science - Civil Engineering

Ryerson University

High School Diploma -

Beacon High School
Tammy Rahman