Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tammy Margaret Baines

Langley,Canada

Summary

I can provide your department a balance of strong work ethics and experience with personal effectiveness skills. These skills are complemented by my ability to work independently and as a team member. In addition, I have a very positive attitude, a sense of humor, and the desire to assist and protect emergency personnel as well as members of the public. My judgment, skills, and knowledge are crucial to the professional and expedient manner in which emergency services are carried out. I have the ability to maintain a high level of concentration and implement the efficient use of my multi-task skills in a variety of stressful circumstances such as the Stanley Cup Riot, The Symphony of Fire, APEC, 2010 Olympics, and various Emergency Response Team situations. I am currently a member of ECOMM’s CIS (Critical Incident Stress) team, where I assist with defusing very stressful situations.

Overview

35
35
years of professional experience

Work History

Acting Team Supervisor

ECOMM
09.2013 - Current
  • Company Overview: Emergency Communications for B.C
  • Plans, assigns, schedules, and supervises a large group of dispatchers and call takers
  • Provides leadership, direction, guidance, and training to operational staff
  • Discusses and assists in the resolution of workplace problems
  • Ensures there is adequate staff coverage for operational requirements
  • Monitors daily service levels and workflow for the different agencies
  • Investigates concerns and complaints and takes appropriate action
  • Uses various technologies and systems to prepare daily reports
  • Emergency Communications for B.C

Central Dispatcher/Dispatcher/Acting Trainer/911 Operator

ECOMM
06.1999 - Current
  • Company Overview: Emergency Communications for B.C
  • Provide operational support in tactical and emergency situations, as well as during everyday dispatch operations
  • Disseminate information as quickly and as accurately as possible
  • Facilitate in-progress calls by liaising with call takers, dispatchers, and patrol officers
  • Respond to a variety of requests and handle multiple priority situations
  • Receive, screen, prioritize, and process all incoming emergency and non-emergency calls
  • Ensure public, victim, and officer safety
  • Dispatch the busiest channel in Vancouver, which is extremely prone to high-priority calls
  • Dispatch for Richmond RCMP as well as New Westminster PD
  • Knowledge of laws, policies, and procedures for different jurisdictions
  • Coach, train, instruct, and evaluate new operators/dispatchers
  • Emergency Communications for B.C

Dispatcher/Call Taker

RCMP
03.2007 - 11.2007
  • Company Overview: Royal Canadian Mounted Police
  • Receive, screen, and process all incoming emergency and non-emergency calls
  • Provide operational support to police personnel in emergency situations
  • Respond to a variety of requests from the public and police officers
  • Royal Canadian Mounted Police

PRIME-BC Operational Support

PRIME-BC
07.2006 - 06.2007
  • Provide end-user operational support in the activation of PRIME-BC in Lower Mainland detachments
  • Identify areas of risk within the jurisdiction

Dispatcher/911 Operator

Vancouver Police Department
04.1990 - 06.1999
  • Receive, screen, prioritize, and process all incoming emergency and non-emergency calls
  • Ensure public, victim, and officer safety
  • Dispatch the busiest channel in Vancouver, which is extremely prone to high-priority calls
  • Working knowledge of laws, policies, and procedures which govern VPD activities
  • Provide information to the public on a wide variety of matters

RCMP Motorcade Dispatcher for A.P.E.C.

RCMP
11.1997 - 11.1997
  • Dispatch motorcades for the various world leaders that attended the conference

Education

Medical Office Assistant -

Western Community College
03.2025

Certified Relating to the Disturbed Customer -

City of Vancouver

Certified Conflict Resolution -

City of Vancouver

Strengthening Others Workshop -

Highland Training Group

Certified Hostage Negotiation/Suicide Intervention -

North Western Traffic Institute

Criminology Course #150 -

Douglas College

French (Second Language Course) - Quebec

Ecole De Calixia Lavale

High School Diploma -

Pitt Meadows S.S.

Skills

  • Effective leadership
  • Assignment delegation
  • Report preparation
  • Performance improvement
  • Coaching and mentoring

Languages

French
Limited Working

Timeline

Acting Team Supervisor

ECOMM
09.2013 - Current

Dispatcher/Call Taker

RCMP
03.2007 - 11.2007

PRIME-BC Operational Support

PRIME-BC
07.2006 - 06.2007

Central Dispatcher/Dispatcher/Acting Trainer/911 Operator

ECOMM
06.1999 - Current

RCMP Motorcade Dispatcher for A.P.E.C.

RCMP
11.1997 - 11.1997

Dispatcher/911 Operator

Vancouver Police Department
04.1990 - 06.1999

Certified Relating to the Disturbed Customer -

City of Vancouver

Certified Conflict Resolution -

City of Vancouver

Strengthening Others Workshop -

Highland Training Group

Certified Hostage Negotiation/Suicide Intervention -

North Western Traffic Institute

Criminology Course #150 -

Douglas College

French (Second Language Course) - Quebec

Ecole De Calixia Lavale

High School Diploma -

Pitt Meadows S.S.

Medical Office Assistant -

Western Community College
Tammy Margaret Baines