Saba Ahmed
Newmarket,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Team Supervisor
Desjardins Financial Security
Mississauga, ON
11.2023 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
Section Leader
RBC
Newmarket, ON, Canada
12.2022 - 10.2023
- Identified potential areas of risk associated with lending decisions based on analysis of consumer's credit history
- Provided expert advice on loan products, budgeting, credit utilization and other financial matters to customers
- Collaborated with internal departments such as collections, underwriting and legal teams to ensure compliance with all applicable laws and regulations
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information
- Used consultative selling techniques to advise clients on mortgage loan options and other financial products
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Assisted applicants in completing all necessary paperwork required for the loan process
- Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Senior Financial Advisor
Meridian Credit Union
Aurora, ON, Canada
03.2021 - 12.2022
- Provided exceptional service to clients by addressing their unique financial concerns and goals with tailored advice.
- Mentored junior advisors to enhance team performance and drive overall success within
- Stayed abreast of economic trends and market fluctuations, guiding clients through complex financial decisions.
- Engaged prospective clients in effort to build and develop new business opportunities.
- Improved client financial stability by assessing their current financial situation and developing customized plans.
- Enhanced collaboration among team members by employing project management tools and facilitating regular team meetings.
- Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, and realtors
Branch Manager
Easyfinancial
Newmarket, ON, Canada
02.2018 - 03.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Examined customer loan applications for loan approvals and denials.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Retail Associate Manager
Coach Canada
Newmarket, ON, Canada
09.2016 - 02.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Executive Assistant
Stahls Canada
Vaughan, ON, Canada
12.2011 - 08.2016
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings
- Utilized simulation models to recognize operational streamlining opportunities
- Assisted in implementing new operational systems by monitoring data feedback
- Communicated noteworthy statistical findings to management to encourage discussion toward solution implementations
- Researched data analysis applications for optimizing internal data usage
- Provided technical support for the development of integrated systems and applications used in daily operations
- Maintained accurate records of all operational activities, including inventory management, staff scheduling, budgeting and billing procedures
- Assisted with the preparation of project plans, timelines and budgets for ongoing projects related to operations improvements
- Weighed numerical benefits and risks of operational adjustments to promote informed decisions
- Verified information precision with data validation processes
Call Center Team Leader
Allied International Credit
Newmarket, ON, Canada
09.2009 - 12.2011
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
Retail Assistant Manager
The children's place
Vaughan, ON, Canada
07.2006 - 09.2009
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
Education
Business Administration - Business Administration
St Joseph College
Karachi, Sindh04.2004
Skills
- Conflict Resolution
- Decision Making
- Operational Efficiency
- Training Development
- Team Leadership
- Customer Relations
- Process Improvement
- Leadership Skills
- Customer Inquiry Resolution
- Retail KPIs Monitoring
- Organizational Skills
- Hiring and Interviewing
- Customer Feedback Management
- Promotional Campaign Coordination
- Sales Strategy Development
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Performance Improvement
- Attention to Detail
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Hindi
Native or Bilingual
Certification
- Credit Application Review
- Accounting Techniques
- Credit Risk Management
- Navigation Software
- Financial Counseling
- Professional Development
- Mortgage Loans
- Performance Strategies
- Financial Documentation
- Financial History Reviews
- Productivity Standards
- Revenue Quotas
- Account Reconciliation
- Loan Approval
- Audit Procedures
- Mortgage Agent
Timeline
Insurance Team Supervisor
Desjardins Financial Security
11.2023 - Current
Section Leader
RBC
12.2022 - 10.2023
Senior Financial Advisor
Meridian Credit Union
03.2021 - 12.2022
Branch Manager
Easyfinancial
02.2018 - 03.2021
Retail Associate Manager
Coach Canada
09.2016 - 02.2018
Executive Assistant
Stahls Canada
12.2011 - 08.2016
Call Center Team Leader
Allied International Credit
09.2009 - 12.2011
Retail Assistant Manager
The children's place
07.2006 - 09.2009
Business Administration - Business Administration
St Joseph College