Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Customer Service
Home Hardware
03.2016 - Current
Greet customers at counter and provide excellent customer service.
Provided sales and customer service assistance to walk-in traffic
Resolved customer complaints quickly and professionally to provide quality customer service.
Maintained standards of quality, timeliness, productivity and customer service.
Customer Service Representative
Pearle Vision
06.2013 - 03.2016
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.