Shaquilla Worrell
North York,ON
Summary
I want to introduce myself and to show my interest in becoming a part of your company. I have attached my resume which consists of my detailed experiences such as employment background, achievements, education and skills. My work experience is strengthened with responsibility and effort. I would bring my skill- sets to work for your company. I have successfully performed my tasks with high degree of professionality. My current employer feels satisfied with my effort in my work. My current objective is to obtain a position in your company that will expand my skills and experience properly. I believe in excellence and have always dedicated myself, my talents and my creative abilities to improve the successful accomplishment of any company goals. My positive attitude insists the valuable asset to any organization that would employ me. I am certain that my knowledge will give profit to your company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
customer service
Lush Cosmetics
01.2018 - 01.2020
- Seasonal,
- Making products
- Packaging
- Assisting clients
- Cora Breakfast, Main Duties
- Assisting clients
- Seating Clients
- Answering clients concerns
- Taking orders
Sales Clerk
Paradise Inc
01.2013 - 01.2018
- Assisting clients in choosing various beauty products
- Restocking shelves when supplies are low
- Merchandising, stock taking.
Cashier
Mount Mart
01.2012 - 01.2013
- Processing entries at register while checking groceries
- Merchandising ,stock taking.
Cashier
Popular Discount
01.2010 - 01.2011
Supervisor
Luxoura Beauty Bar
01.2020 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Sitel
02.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Honours Diploma - Medical
Canadian Beauty College Medical Aesthetics
Vaughan, ON11.2017
undefined
Eden Lodge Primary School
2004
undefined
Daryll Jordan Secondary School
2010
Shan Sadie
2012
Skills
- Computer skills
- Time Management
- Supervisor Duties
- Active Listening skills
- Scheduling
- Direct sales
- Opening & closing Duties
- Customer Transactions
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Inquiries
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Customer Care
- Change Orders
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Billing Adjustments and Refunds
- Order and Refund Processing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Word processing
- Team building
- System administration
- Call Documentation
- Leadership skills
- Interpersonal skills
- Communication skills
Accomplishments
- Achieved Result through effectively helping with task .
Certification
- Honours Diploma- Medical Aesthetician
- CXC -Food Nutrition Grade 3
- Quickbooks Accounts -Awaiting Results
- Principal Business-Awaiting Results
- Personal care worker - Awaiting Results
Timeline
Customer Service Representative
Sitel
02.2022 - 10.2022
Supervisor
Luxoura Beauty Bar
01.2020 - 12.2021
customer service
Lush Cosmetics
01.2018 - 01.2020
Sales Clerk
Paradise Inc
01.2013 - 01.2018
Cashier
Mount Mart
01.2012 - 01.2013
Cashier
Popular Discount
01.2010 - 01.2011
Honours Diploma - Medical
Canadian Beauty College Medical Aesthetics
undefined
Eden Lodge Primary School
undefined
Daryll Jordan Secondary School
Shan Sadie
Similar Profiles
TAI VUTAMTAI VUTAM
Store Floor Lead at Lush CosmeticsStore Floor Lead at Lush Cosmetics
LAURA CAPTAIN-BRIGGSLAURA CAPTAIN-BRIGGS
Customer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for MenCustomer Service & Retail Associate at Lush Cosmetics, Pandora Jewelry, Moores Clothing for Men
Sandy Cruz-CurrieSandy Cruz-Currie
Assistant Manager at Lush CosmeticsAssistant Manager at Lush Cosmetics
Avery ArnoldAvery Arnold
Manager in Training at Lush CosmeticsManager in Training at Lush Cosmetics
Dhruvi PatelDhruvi Patel
Self Checkout Cashier at WalmartSelf Checkout Cashier at Walmart