Tammy LeBlanc
St-Joseph De Kent,NB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
13
13
years of professional experience
Work History
Assistant CPAA
Canada Post
01.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service
NB Liquor
01.2019 - 06.2022
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
Pizza Delight
01.2011 - 06.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Aesthetician
Esthetics
Moncton, NB06.2017
High School Diploma -
Medes
Moncton, NB12.2010
Hotel And Resort Management
Edmundston
06.1992
Skills
- Inventory Control
- Organizational Skills
- Customer Service
- Conflict Resolution
- Problem-Solving
- Decision-Making
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant CPAA
Canada Post
01.2021 - Current
Customer Service
NB Liquor
01.2019 - 06.2022
Waitress
Pizza Delight
01.2011 - 06.2019
Aesthetician
Esthetics
High School Diploma -
Medes
Hotel And Resort Management
Edmundston
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