Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Tammy Hollingsworth

Tammy Hollingsworth

Ottawa,On

Summary

Dynamic Beauty Manager with over 35 years experience with a proven track record at Shoppers Drug Mart, driving sales volume, client relationship building and managing/motivating a team of 8. Leveraging product knowledge to achieve monthly sales targets and enhance customer satisfaction through personalized consultations. Skilled in marketing promotions and event execution, driving brand representation and innovative strategies. Proficient in all SDM technology and applications such as WFM, MMS, Beauty Now and EPOS.

Overview

37
37
years of professional experience

Work History

Beauty Manager

Shoppers Drug Mart
10.1989 - Current
  • Managing daily beauty operations of an open sell cosmetic department with a volume of $1.7 million. Ensuring smooth workflow and customer satisfaction with a team of 8.
  • Inventory control through monitoring and following SDM protocols
  • Engaging with customers to provide product recommendations and enhance overall shopping experience. Mentoring and coaching staff to increase basket size and provide superior customer service.
  • Proficient in all SDM retail systems for processing transactions, vendor purchasing, online sales, and sales tracking
  • Achieving monthly sales targets through proactive client outreach and relationship building strategies, such as sending weekly mass emails to customers
  • Have close relationships with vendors to have multiple successful events weekly. Out of the box thinking to drive, exceptionally successful events.
  • Year after year we have continually been in the top 3 for fundraising in our district, sometimes region for the Shoppers Foundation for Women’s Health. Achieving this through hosting successful and innovative mingles
  • During this time I managed the Fairlawn cosmetics department (with the same associate) for approximately 1 year then returned to current store

Beauty Expert

Shoppers Drug Mart
10.1988 - 07.1989
  • Advised customers on skincare and beauty products, enhancing their shopping experience.
  • Conducted product demonstrations to educate clients on effective use of beauty items.
  • Developed personalized beauty regimens based on individual client needs and preferences
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Helped front shop in cash supervisor role as needed

Education

Bachelor Of Arts - Psychology

Carleton University
Ottawa, ON
06.1991

Cosmetologist - Cosmetology And Esthetics

Versailles Academy
04.1987

Skills

  • Client relationship building
  • Professionalism and ethics
  • Staff training and development
  • Appointment scheduling
  • Sales strategy development
  • Event planning and execution
  • Product knowledge expertise
  • Marketing and promotions
  • Brand representation
  • Creativity and innovation
  • Budgeting and financial management
  • Manage social media platform (Instagram) to drive engagement and brand awareness

Languages

English
Native or Bilingual

Accomplishments

Hosting extremely successful events, such as master classes, our last one resulted in over $3,000 in sales in Elizabeth Arden in just 2.5 hours


Having a very large average basket exceeding that of many Beauty Boutiques


Consistently a top fund raising store


Having vendor sales volumes in the top 3-5 in the region , with multiple brands such as Puig, La Roche Posay, Elizabeth Arden and many more


Having store chosen to be part of special vendor programs, currently we have one with Biotherm. Only three stores were chosen 909, 643 and ourselves. The other two, are two of the highest cosmetic volume stores in Ottawa.


Doing outbound, marketing events, such as the women show


Being invited to a celebratory dinner with Akeel Aberdeen former VP for having a CSI score over 80% for Q3 last year.


Mentoring and leading a highly engaged team of eight who have been with me 10 plus years, which in this environment is a huge success

Timeline

Beauty Manager

Shoppers Drug Mart
10.1989 - Current

Beauty Expert

Shoppers Drug Mart
10.1988 - 07.1989

Bachelor Of Arts - Psychology

Carleton University

Cosmetologist - Cosmetology And Esthetics

Versailles Academy

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Tammy Hollingsworth