Tammi Kalin
Saskatoon,SK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Sales Support
Sasktel
Saskatoon, SK
03.2015 - Current
- Learned and frequently used multiple systems to investigate, track and correct customers' issues. Currently I use Seibel, Trust, Astra, Customer Center and Optius.
- Provided primary customer support to internal and external customers this includes, sales representatives, dealers, installers, dispatch and assignment
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information, thru both phone and chat.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effectively communicated with customers about account changes, new products or services and potential Max tv or Internet upgrades.
Wireline Sales
Sasktel
Sasktel, SK
03.2002 - 04.2015
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Helped customers by asking questions to determine their needs and wants
Receiving
Walmart
Saskatoon, SK
06.2000 - 03.2002
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment..
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Kept work areas clean, safe and organized.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
Education
No Degree - Hairstyling
Marca Hairstyling School
Saskatoon, SKHigh School Diploma -
Bedford Road Collegiate
Saskatoon,SK06.1989
Skills
- Organization
- Flexible and Adaptable
- Attention to Detail
- Interpersonal Communication
- Data Entry
- Dependable and Responsible
- Organization and Time Management
Timeline
Sales Support
Sasktel
03.2015 - Current
Wireline Sales
Sasktel
03.2002 - 04.2015
Receiving
Walmart
06.2000 - 03.2002
No Degree - Hairstyling
Marca Hairstyling School
High School Diploma -
Bedford Road Collegiate
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