Claudia Deras Collier
Montreal,QC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
27
27
years of professional experience
Work History
sales support
Thread collective inc.
01.2019 - Current
- Work closely with Sales Director to boost sales by enhancing product presentations and advertising collateral
- Prepare customer vendor set-up sheets and manage customer profiles to ensure accuracy of customer information
- Prepare and coordinate sales meetings, corporate shows and shipping of samples to buyers and sales force.
Client care manager
modes corwik inc.
01.2013 - 01.2019
- Provide guidance to Client Care team with difficult account issues
- Work closely with Design, Production, QC, shipping and Accounting departments to ensure accuracy and highest levels of service
- Provide sale information and service support for outside sales representatives
- Prepare and coordinate sales meetings, corporate shows and shipping of samples to sales force
- Manage sales budget.
Client care supervisor
tribal sportswear inc.
01.2008 - 01.2013
- Provide guidance to Client Care Associates with difficult account issues
- Manage order maintenance to ensure accuracy in customer satisfaction
- Answer customer questions/requests and resolution of problems.
Client care sAssociate
fdj french dressing
01.2001 - 01.2008
- Assisted customer with inquiries and resolved customer problems
- Processed and followed orders through system ensure shipping accuracy.
SALES RECONCILIATION
JEANS EXPERTS
01.1997 - 01.2001
- In charge of the daily sales reconciliation for the 50 retail stores across Canada
- Inventory control.
Education
DEP Accounting -
École Stella Maris
Montreal, QC01.1995
GED -
International School of San Pedro Sula
01.1992
Skills
- Windows, Momentis
- Point of Sale Knowledge
- Strong Communication
- Staff Management
- Organization
- Problem-solving skills
- Merchandising Knowledge
- Product and Service Sales
- Exceptional Customer Service
- Systems and software expertise
- Direct Sales
- Review of contracts
- Supplier Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
sales support
Thread collective inc.
01.2019 - Current
Client care manager
modes corwik inc.
01.2013 - 01.2019
Client care supervisor
tribal sportswear inc.
01.2008 - 01.2013
Client care sAssociate
fdj french dressing
01.2001 - 01.2008
SALES RECONCILIATION
JEANS EXPERTS
01.1997 - 01.2001
DEP Accounting -
École Stella Maris
GED -
International School of San Pedro Sula
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