THERESE LANUZA
The Bean Roasting Co.
Antelope
5
years of professional experience
Results-driven operations professional with 4 years of experience in optimizing business processes and ensuring data integrity. Expertise in financial transaction processing, order management, and administrative support. Demonstrated ability to maintain accuracy and efficiency while adhering to company policies.
Work History
SHIFT SUPERVISOR
1 Year 6 Months- Support daily business operations by coordinating workflow, labor allocation, and operational tasks.
- Use computer-based systems to complete daily operational tasks and maintain accurate transaction information.
- Assist with onboarding and training employees on company procedures and operational standards.
- Monitor daily activities for accuracy, quality, safety, and compliance.
- Manage multiple priorities in a fast-paced environment while maintaining organization and attention to detail.
ASSISTANT STORE MANAGER
7 Months- Supported daily administrative and operational activities while following company policies and procedures.
- Processed customer billing and financial transactions accurately and assisted with account-related issues.
- Maintained accurate customer and account information using computerized business systems.
- Resolved billing, security, auction, and site-use issues by reviewing account and transaction information.
- Assisted customers with insurance coverage and claims while maintaining accurate information and documentation.
SALES ASSOCIATE
2 Months- Supported daily store operations and maintained organized work areas.
- Resolved customer concerns professionally while maintaining accurate communication.
- Processed point-of-sale transactions accurately, including cash, card, and returns
FULFILLMENT ASSOCIATE I
3 Years 5 Months- Processed and fulfilled online member orders accurately and within established timeframes.
- Used computerized systems to locate, process, and verify customer orders.
- Reviewed order information for accuracy and addressed order issues when identified.
- Maintained an organized workflow while managing multiple orders and priorities.
- Led order fulfillment workflows, prioritizing pick, pack, and staging tasks to support timely customer pickup.
TEAM MEMBER
4 Months- Provided professional customer service in person and over the phone.
- Maintained organized facilities and completed daily operational tasks according to company standards.
CREW MEMBER
3 Months- Processed cash and card transactions accurately.
- Delivered fast and accurate customer service while following company procedures.
Skills
Transaction processing
Order verification
Data accuracy
Operations Support
Operational support
Team leadership
Policy & Procedure Compliance
Multitasking
Organizational skills
Attention to Detail
Timeline
ASSISTANT STORE MANAGER
Extra Space Storage
06.2025 - 01.2026Read More
SHIFT SUPERVISOR
The Bean Roasting Co.
04.2025 - CurrentRead More
SALES ASSOCIATE
Cotton On
04.2025 - 06.2025Read More
FULFILLMENT ASSOCIATE I
Sam’s Club
11.2021 - 04.2025Read More
TEAM MEMBER
Cinemark
07.2021 - 11.2021Read More
CREW MEMBER
McDonald’s
07.2021 - 10.2021Read More