Mycel Sulit
San Pablo
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at La Boulangerie. Proven ability to enhance operational efficiency and train new hires effectively. Skilled in cash handling and inventory management, consistently delivering exceptional customer experiences while maintaining high standards of safety and compliance.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
La Boulangerie
San Francisco
10.2021 - Current
- Lead the barista team during assigned shifts, ensuring efficient workflow and excellent customer experience.
- Trained new hires on company policies and safety procedures.
- Managed inventory levels and maintained stock organization standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supervised team members during shifts to ensure smooth operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
Western Union Agent Cashier
Western Union
San Francisco
03.2014 - 04.2020
- Processed customer transactions for money transfers and bill payments.
- Assisted customers with account inquiries and transaction status updates.
- Maintained accurate cash register and financial records during shifts.
- Handled customer complaints with professionalism and empathy.
- Communicated effectively with co-workers, supervisors, and other staff members.
Assistant Manager
Chico's FAS
11.2009 - 04.2013
- Resolved customer inquiries and complaints to maintain a positive service environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Assistant Store Manager
TOUS
10.2012 - 12.2012
- exceptional customer service and store presentation.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer inquiries and complaints, maintaining a positive shopping experience.
Assistant Manager
Ecco Shoes
San Francisco
05.2012 - 11.2012
- Ability to resolve issues calmly and create great experiences.
- Drive sales by motivating the team, tracking KPIs, and ensuring merchandising standards.
- Ensure store follows company policies and safety procedures.
Education
Some College (No Degree) -
Contra Costa College
San Pablo, CASkills
- Team leadership
- Cash handling
- Inventory management
- Customer service
- Training new hires
- Transaction processing
Languages
Spanish
Professional
tagalog
Professional
English
Professional
Timeline
Shift Supervisor
La Boulangerie
10.2021 - Current
Western Union Agent Cashier
Western Union
03.2014 - 04.2020
Assistant Store Manager
TOUS
10.2012 - 12.2012
Assistant Manager
Ecco Shoes
05.2012 - 11.2012
Assistant Manager
Chico's FAS
11.2009 - 04.2013
Some College (No Degree) -
Contra Costa College
Similar Profiles
Seamus McmillinSeamus Mcmillin
Bread Baker at La BoulangerieBread Baker at La Boulangerie
Brandon LamBrandon Lam
Head Cashier at La BoulangerieHead Cashier at La Boulangerie
Jade RobinJade Robin
Sales Assistant at La BoulangerieSales Assistant at La Boulangerie
JENEVEE BALANCIOJENEVEE BALANCIO
Food and Beverage Attendant / Housekeeping at Swiss Belhotel Blulane InternationalFood and Beverage Attendant / Housekeeping at Swiss Belhotel Blulane International
ALFREDO GONZALEZ GUTIERREZALFREDO GONZALEZ GUTIERREZ
Airport Customer Service Agent at Swissport USAAirport Customer Service Agent at Swissport USA