Tamaraetaremi Brisibe
Vancouver,Canada
Summary
Upbeat hospitality worker experienced with ensuring exceptional guest experiences. Skilled in manning high-volume dining environment and ensuring smooth operations. Flexible, excels under pressure, quick learner.
Overview
4
4
years of professional experience
Work History
Host & Server Assistant
Kissa Tanto (Michelin Star Resturant)
08.2024 - Current
- Welcomed guests, providing professional and pleasant starts to their evening.
- Took reservations and questions by phone, walk-in and email.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Delivered a la carte food with detailed explanations, alongside the Omakase experience which had a weekly changing 9 course menu.
Host & Server Assistant
Meo (Cocktail Bar)
02.2024 - Current
- Greeted guests warmly and simultaneously managed 100 reservations on the book with many walk-ins nightly, doing my best to accommodate walk-ins.
- Assisted servers with food and drink delivery to ensure timely service for all guests.
- Provided accurate estimated wait times that ensured great table turnover.
- Handled high-pressure situations with composure, effectively managing large parties, unexpected events during busy shifts, or unhappy guests.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink/food orders and relayed information to wait or bar staff.
- Assisted servers in meeting customers' needs by refilling drinks, providing condiments/cutlery, and addressing any concerns or questions regarding their food or drink.
Host & Expo
Cactus Club Cafe
05.2023 - 09.2023
- Attended to and sat customers as a host. Organizing the seating chart and flow of the restaurant.
- Ensured that clients' needs are met in regards to their wishes, accessibility, or dining reasons.
- As Expo, I bridged the gap between servers and kitchen by managing the movement of food in the kitchen with a comprehensive knowledge of the menu.
- I lastly bussed tables and delivered food to customers.
Barista & Customer Service Representative
Blue Chip Cafe
08.2021 - 08.2022
- Served a wide range of drinks alongside a team of 5 other baristas for 100's of students a day.
- Managed the till and back of house operations alongside a team of thirty people efficiently.
Barista
Great Dane Coffee
01.2022 - 06.2022
- Made specialty drinks daily working with alternative milks & allergies.
- Managed the till, interacting with various customers, encouraging the exploration of the shop products.
- Controlled line and crowd with quick, efficient service.
Barista
Second Cup Coffee Company
05.2021 - 08.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared food and drinks. As well as performed duties at the cash register.
- Maintained general management of the shop; weekly inventory, and cleanliness of the shop when closing.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Medical Anthropology
University of British Columbia
Vancouver, BC12.2024
Skills
- Exceptional people and customer service skills
- Helpful nature, great guest engagement
- Friendly, outgoing, inquisitive
- De-escalation training
- Budgetary and team, management
- Detail oriented & Organized
Timeline
Host & Server Assistant
Kissa Tanto (Michelin Star Resturant)
08.2024 - Current
Host & Server Assistant
Meo (Cocktail Bar)
02.2024 - Current
Host & Expo
Cactus Club Cafe
05.2023 - 09.2023
Barista
Great Dane Coffee
01.2022 - 06.2022
Barista & Customer Service Representative
Blue Chip Cafe
08.2021 - 08.2022
Barista
Second Cup Coffee Company
05.2021 - 08.2021
Bachelor of Arts - Medical Anthropology
University of British Columbia
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