CHRISTIAN MOLINA
Sonoma
Summary
Developed comprehensive skills in Hospitality focused environment, ensuring accurate financial record management and exceptional guest service. Demonstrated ability to handle complex tasks efficiently and maintain high level of accuracy under pressure. Seeking to transition these skills into new field, bringing strong foundation in organization and customer relations.
Overview
3
3
years of professional experience
Work History
Server, Host, Server Assistant
Wit And Wisdom
08.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
Front of House Supervisor, Server, Host
Mozaik
04.2022 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Education
High School -
Sonoma Valley High School
Sonoma, CAHospitality - Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Hospitality service expertise
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Telephone etiquette
- Problem-solving skills
- Hospitality services
- VIP guest relations
- Payment processing
- Computer skills
- Front desk management
Timeline
Server, Host, Server Assistant
Wit And Wisdom
08.2022 - Current
Front of House Supervisor, Server, Host
Mozaik
04.2022 - Current
High School -
Sonoma Valley High School
Hospitality - Management
Santa Rosa Junior College
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