Tamara Friesen
Chase,BC
Summary
Versatile professional with a proven track record in operations management and pragmatic problem-solving, honed across roles from an Electrician in the IBEW to Customer Service Officer at Petro-Canada. Excelled in health and safety compliance, staff training, and inventory management, enhancing efficiency and safety protocols. Demonstrates exceptional team leadership and financial acumen, driving significant improvements in workplace practices.
Overview
26
26
years of professional experience
Work History
Security Officer/Firewatch Officer
Adam's Lake Indian Band
08.2023 - 12.2023
- Adapted fire safety protocols to varying conditions.
- Facilitated effective communication with supervisors via detailed reports.
- Inspected post-fire areas to detect remaining hot spots.
- Conducted regular patrols to safeguard assets against potential threats..
- Applied critical thinking to effectively manage challenging scenarios.
- Completed and submitted detailed incident reports.
- Enforced strict entry protocols to prevent unauthorized access.
Palliative Care Aide
In Home Care Services
12.2022 - 04.2023
- Provided compassionate and attentive care, addressing individual end of life needs.
- Acted as liaison to facilitate communication between patients, families, and healthcare providers.
- Implemented strict hygiene measures to foster a safe atmosphere.
- Managed medication and bowel regimes.
- Monitored and documented vital signs including pulse, blood pressure, and respirations.
- Devise and implement comprehensive dietary plans.
Customer Service Officer
Petro-Canada
09.2019 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Conducted accounts payable and receivable tasks with efficiency.
- Maintained inventory system to prevent shortages of key items.
- Directed daily deposit activities, securing accurate and timely banking transactions.
- Monitored areas for security issues and safety hazards.
- Oversaw cash counting for bank deposits across multiple locations.
- Engaged in regular discussions with supervisors on operational challenges.
Electrician
IBEW Local 213
09.1997 - 02.2018
Education
Local 213 - Electrician
British Columbia Institute of Technology
Burnaby, BC01-2002
Skills
- Operations management
- Health and safety compliance
- Staff training
- Pragmatic problem-solving
- Hygiene standards
- Merchandising strategies
- Team leadership
- Waste reduction
- Inventory assessments
- Financial reports
Timeline
Security Officer/Firewatch Officer
Adam's Lake Indian Band
08.2023 - 12.2023
Palliative Care Aide
In Home Care Services
12.2022 - 04.2023
Customer Service Officer
Petro-Canada
09.2019 - 11.2022
Electrician
IBEW Local 213
09.1997 - 02.2018
Local 213 - Electrician
British Columbia Institute of Technology
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