Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamanna

Surrey,BC

Summary

Dynamic sales professional with a proven track record at Rogers Communications, enhancing client satisfaction and driving revenue growth through effective relationship building and upselling techniques. Skilled in customer service and conflict resolution, I excel in high-pressure environments, ensuring loyalty and repeat business while managing customer needs with attention to detail.

Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Overview

5
5
years of professional experience

Work History

Sales Representative

Rogers Communications
12.2021 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer Service Representative

Telus Communications
06.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

2 Year Diploma - Hospitality And Tourism Management

Hanson College
New Westminster, BC
12-2021

Bachelor of Science in Nursing - Nursing

Babe Ke Institute of Nursing
Punjab, India
06-2018

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Team leadership
  • Attention to detail
  • Time management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Sales Representative

Rogers Communications
12.2021 - Current

Customer Service Representative

Telus Communications
06.2020 - 11.2021

2 Year Diploma - Hospitality And Tourism Management

Hanson College

Bachelor of Science in Nursing - Nursing

Babe Ke Institute of Nursing
Tamanna