TA' MAIYA FLORENCE
Sacramento
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Client Service Representative
First Step Communities
09.2023 - Current
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify client needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained up-to-date knowledge of clients well being
- Responded proactively and positively to rapid change.
Mobile Medical Assistant
CommuniCare Health Centers
07.2022 - Current
- Case Management
- Assist unhoused patients with health needs
- Perform vitals and injections
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, Auditing charts
- Referrals and authorizations
- Transport patients to appointments as needed
Clinic Manager/Lead Medical Assistant
MDSTAT Urgent Care
10.2019 - 07.2021
- Coordinating care for Workers’ Compensation and Motor Vehicle Accidents
- Started up the COVID-19 vaccination clinic February 9, 2021
- Supervising performance of clinic staff including reception, medical assistants and other support staff and performance reviews along with overseeing and train new and existing staff
- Managing medication refill requests, specialty and procedure referrals, pre and post clinic chart review
- Managing the coordination of work with the Provider
- Coordinating the inventory, ordering and supply stock maintenance of medical supplies.
Amazon, Packer
06.2020 - 02.2021
- Clean and prepare containers for packing
- Check to ensure containers are damage free.
Stocker
Walmart Neighborhood Market
02.2014 - 12.2018
- Responsible for separating the freights in seven departments, organizing and categorizing the merchandise in appropriate locations and quantities.
Education
Associates - Science
CRC Los Rios Community College
Sacramento, CA2022
Certificate in Medical Assisting -
UEI College
Sacramento, CA2021
Diploma -
Paso Robles High School
Paso Robles, CA2009
Skills
- Account Management
- Service Recommendations
- File Management
- Sales Documentation
- Database Management
- Client Relations
- Provider Relations
- Urgent Care
- Administrative Leadership
- Profit and Loss Statements
- Back Office
- Supply Coordination
Timeline
Client Service Representative
First Step Communities
09.2023 - Current
Mobile Medical Assistant
CommuniCare Health Centers
07.2022 - Current
Amazon, Packer
06.2020 - 02.2021
Clinic Manager/Lead Medical Assistant
MDSTAT Urgent Care
10.2019 - 07.2021
Stocker
Walmart Neighborhood Market
02.2014 - 12.2018
Associates - Science
CRC Los Rios Community College
Certificate in Medical Assisting -
UEI College
Diploma -
Paso Robles High School
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