Tam Phan
San Jose
Summary
Responsive team leader with a strong background in customer service, motivating and encouraging others to drive success. Excel as a talented trainer, problem-solver, and planner, willingly taking on routine and complex tasks to promote business growth. Well-organized and proactive approach ensures effective communication, a positive attitude, and seamless operations for a productive work environment.
Overview
2
2
years of professional experience
Work History
Parking Operation
Ace Parking Management
11.2023 - Current
- Resolve customer issues and complaints promptly and politely, upholding satisfaction.
- Respond to customer efficiently and with knowledgeable assistance.
- Upkeep facilities clean, neat, and organized to give areas professional and fresh appeal.
- Monitor the parking facility to ensure the safety and security of customers and their vehicles.
- Monitor and enforce parking regulations and policies.
Store Support Supervisor
Whole Foods Market
01.2023 - 08.2023
- Collaborate with Store Support Team Leader to ensure seamless operations, compliance with regulatory and safety policies, and support for store initiatives
- Supervise and schedule Store Support Team Members, enhancing team performance and operational efficiency
- Utilize decision-making and leadership skills to prioritize tasks and delegate responsibilities effectively
- Implement training programs that increased employee satisfaction ratings to 100%.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations
Production Control Material Handler
Tesla
11.2022 - 04.2023
- Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution
- Locate & acquire parts from the production line & Deliver parts to the production line and prepare shipments for offsite locations.
- Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages.
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
- Operates forklifts, pallet jacks, and other machinery to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
Bachelor of Science - Human Resources Management
San Jose State University
San Jose, CA06-2023
Skills
- Team Integrity Culture Development
- Communication Training Systems
- Critical Thinking Diversity Strategy
- Analytics Maturity Risk Discretion
- Employee Compensation Benefits
- Planning Monitoring Forecasting
- Project Performance Operations
- Talent Acquisition Equity Inclusion
- Customer Relationship Management
Timeline
Parking Operation
Ace Parking Management
11.2023 - Current
Store Support Supervisor
Whole Foods Market
01.2023 - 08.2023
Production Control Material Handler
Tesla
11.2022 - 04.2023
Bachelor of Science - Human Resources Management
San Jose State University
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