Talha Amla
Toronto
Summary
Knowledgeable Logistics Professional with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
8
8
years of professional experience
Work History
Dispatcher
Day and Ross Inc.
08.2018 - Current
- Supervised team of employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
KAS Staffing Services
05.2017 - 08.2018
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Shipping Coordinator
Spectrum Manufacturing
02.2017 - 05.2017
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Education
Post-Graduate Certificate - Supply Chain Management- Global logistics
Seneca College
Toronto, ON04.2016
Post-Graduate Certificate - International Business Management
George Brown College
Toronto, ON04.2015
Bachelor - Business Administration
Sikkim Manipal University
10.2013
Skills
- SAP System Expertise
- Dispatch operations
- Fleet management
- Communication skills
- Customer service
- Problem solving
- Decision-making
- Conflict resolution
- Regulatory compliance
- Performance training
- Attention to detail
- Data analysis
Accomplishments
- SAP Student Recognition Awards
- Dean's Honor list (Int. Business Management)
Timeline
Dispatcher
Day and Ross Inc.
08.2018 - Current
Dispatcher
KAS Staffing Services
05.2017 - 08.2018
Shipping Coordinator
Spectrum Manufacturing
02.2017 - 05.2017
Post-Graduate Certificate - International Business Management
George Brown College
Bachelor - Business Administration
Sikkim Manipal University
Post-Graduate Certificate - Supply Chain Management- Global logistics
Seneca College
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