Summary
Overview
Work History
Education
Skills
Fashion consultation, Event planning
Timeline
Barista
Taleen Moffatt

Taleen Moffatt

Woodbridge,ON

Summary

Experienced professional focused on meeting or exceeding objectives seeking Collections Officer position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. I am a dedicated Collections Officer with superior understanding of collections laws. Specialties in business and personal credit collections. Friendly, firm and outstanding negotiator. Highly-skilled in monitoring accounts for delinquency, obtaining payment and follow-ups.

Overview

20
20
years of professional experience

Work History

Collections Officer

Affinity Global
Markham, ON
10.2008 - Current
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Located and monitored overdue accounts by using automated systems.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used skip tracing and other techniques to locate debtors.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Utilized skip tracing tools to locate clients.
  • Verified and reviewed customer account information.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Negotiated to collect balance in full.
  • Recorded all information regarding financial status of customers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

Legal Collector

Deanna Natalie Law Officies
Markham
06.2006 - 09.2008
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Worked with customer to create debt repayment plan based on current financial condition.

Mortgage Loan Officer Assistant

Maple Leaf Mortgages
Richmond Hill, ON
03.2004 - 05.2006
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Managed event planning and execution for learning lunches and other business-centered gatherings.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Communicated with customers daily to request information and complete paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Scheduled meetings and appointments and maintained well-organized master calendar.

Camp Counselor

City of Toronto
Maple, ON
06.2002 - 02.2004
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Supervised groups of children in log cabins for sleepaway camp.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Education

High School Diploma -

James Cardinal McGuigan Catholic High School
Toronto, ON

Fashion Design - Fashion

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Persuasion techniques
  • Call center experience
  • Performance improvements
  • Issue investigation
  • Professional integrity
  • Knowledge of collection techniques
  • Finance
  • Account Reconciliation
  • Goals and performance
  • Financial Management
  • Researching data

Fashion consultation, Event planning

Event Planning:

  • Establishing relationships with event venues and vendors
  • Reserving event space for the date the client requests
  • Hiring waiters, waitresses, valets, and other staff when needed
  • Managing ticket sales and running contests for large events
  • Communicating with clients during every step of the process
  • Calculating billing amounts and giving customers accurate estimates of event costs


Fashion Consultation:

  • Listening to the client's needs and understanding their individual personality.
  • Providing tailored advice on individual pieces, whole outfits, colors, styles, and fabrics that will suit the client's preferences, style, body type, and price range, as well as the occasion they're dressing for.
  • Remaining up-to-date with current fashion trends and principles.
  • Following up with clients via phone or email and answering requests and questions

Timeline

Collections Officer

Affinity Global
10.2008 - Current

Legal Collector

Deanna Natalie Law Officies
06.2006 - 09.2008

Mortgage Loan Officer Assistant

Maple Leaf Mortgages
03.2004 - 05.2006

Camp Counselor

City of Toronto
06.2002 - 02.2004

High School Diploma -

James Cardinal McGuigan Catholic High School

Fashion Design - Fashion

Seneca College of Applied Arts And Technology

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Taleen Moffatt