Takia Namubiru
Toronto
Summary
Detail-oriented professional skilled in time management and operational organization. Proven track record of enhancing productivity through effective teamwork and maintaining high cleanliness standards in fast-paced environments.
Dedicated support worker with strong skills in teamwork, organization, and customer service. Committed to enhancing operational efficiency and maintaining high standards in all tasks.
Proactive support worker with a focus on problem-solving and complaint handling. Experienced in conducting training sessions and developing materials, ensuring new team members are equipped for success while maintaining quality standards.
Experienced with providing comprehensive support to ensure seamless operations and customer satisfaction. Utilizes strong communication and problem-solving skills to address and resolve issues efficiently. Track record of maintaining collaborative team environment and adapting to evolving challenges.
Professional with strong background in providing high-quality support, adept at streamlining processes and enhancing team performance. Skilled in problem-solving, communication, and adapting to changing needs, ensuring reliable and effective collaboration. Known for results-driven approach and ability to foster cooperative and productive environment.
Overview
2025
2025
years of professional experience
Work History
Support Worker
Fruit Candy Factory
03.2024 - 02.2025
- Assisted in daily production operations, ensuring quality standards met.
- Operated machinery to package candy products efficiently and safely.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Collaborated with team members to maintain workflow and meet production targets.
- Conducted routine equipment maintenance to minimize downtime during shifts.
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
- Developed training materials and conducted training sessions for new team members, ensuring a smooth onboarding process.
- Conducted regular reviews of support resources, updating documentation as needed for accuracy and relevance.
Housekeeping Room Attendant
Nimrod Hotel
Kampala, UG
2022 - 06.2023
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and comfort.
- Restocked supplies in rooms and service areas to maintain operational efficiency.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Conducted inventory checks on cleaning supplies to support resource management.
- Implemented efficient cleaning techniques, enhancing overall productivity within the team.
- Collaborated with front desk staff to address guest requests and special accommodations.
- Ensured compliance with health and safety regulations during daily operations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
Sanitation Technician
National Water And Sewerage Corporation
05.2019 - 09.2021
- Maintained cleanliness and sanitation of facilities to ensure compliance with health standards.
- Operated and maintained sanitation equipment for efficient waste management processes.
- Assisted in implementing safety protocols to promote a safe working environment.
- Conducted routine inspections of sanitation areas to identify and address potential hazards.
- Collaborated with team members to improve sanitation practices and workflows.
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Built rapport with clients, addressing concerns promptly to foster customer loyalty.
- Analyzed customer feedback to identify improvement areas in services offered, enhancing overall experience.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team morale and productivity by leading weekly motivational meetings.
- Assisted in training of new hires, sharing best practices and company policies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
CPR And FIRST AID -
HEAVEN CAN WAIT
01-2024
Bachelor of Arts - Social Sciences
MAKERER UNIVERSITY
UGANDA01-2019
Skills
- Organization
- Complaint handling
- CRM software
- Software troubleshooting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Languages
English
Full Professional
Timeline
Support Worker
Fruit Candy Factory
03.2024 - 02.2025
Sanitation Technician
National Water And Sewerage Corporation
05.2019 - 09.2021
Housekeeping Room Attendant
Nimrod Hotel
2022 - 06.2023
CPR And FIRST AID -
HEAVEN CAN WAIT
Bachelor of Arts - Social Sciences
MAKERER UNIVERSITY