Taiwo O. Ilugbusi
Toronto
Summary
Dedicated Client Service professional with over six years of experience supporting individuals facing homelessness, mental health challenges, and trauma in shelter settings. Expertise in crisis intervention, maintaining safe environments, and providing trauma-informed care, ensuring a respectful and inclusive atmosphere for vulnerable populations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
SECURITY GUARD
Garda World Security Ontario
Toronto
02.2021 - Current
- Responded to crisis situations using verbal de-escalation and conflict resolution techniques.
- Conducted client wellness checks and safety patrols to ensure safety and well-being of individuals.
- Assisted emergency responders during medical emergencies and critical incidents.
- Enhanced safety and welcoming atmosphere in shelter by assisting staff with operational tasks.
- Collaborated with multidisciplinary teams to ensure client safety and seamless continuity of care.
- Maintained accurate documentation including occurrence reports, incident reports and daily logs.
- Supported the daily operation of a City-operated respite program serving vulnerable individuals experiencing homelessness.
SECURITY GUARD
ASP Security INC
Toronto
01.2020 - 02.2021
- Provide Tactical Security Services to Toronto Respite Center through the operation of various security systems, tactics, and patrolling, including responding to routine, emergency, security and law enforcement calls, always maintaining the utmost confidentiality.
- Monitor and patrol assigned areas. Observing, investigating and acting on possible breaches of security, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities.
- Act as an ambassador of the client site by providing customer service, responding to public inquiries, and performing guard tours along designated routes. Assist in the movement of visitors and staff.
- Inform the designated authorities in the event of security, fire, or health emergencies.
- Activate fire alarm and safety systems and assist in evacuation procedures. Escorting designated authorities, police, fire, ambulance personnel to emergency locations.
- Monitored access points to identify and screen unauthorized individuals attempting to enter restricted areas. and escorts or physically removing persons found trespassing, engaging in criminal acts or breaching the policies.
- Recording and maintaining logbooks of daily activities, unusual or special occurrences and issuance of equipment to staff.
- Legally arrest individuals and surrender the same to Police as soon as possible.
- Receiving/recording complaints, conducting investigations, preparing daily occurrence and incident reports, and conducting follow up investigations.
- Provide security for protocol functions, demonstrations, and special events.
- Perform duties such as open-up and lock-down procedures, bomb threat searches, medical emergencies, prohibited item searches, and security/life safety equipment inspections and testing.
- Execute additional tasks as directed by management
CSW
Christie Ossington Neighborhood Centre
Toronto
08.2020 - 01.2021
- Provide overdose prevention education and counselling related to safer drug use/safer sex supplies, disposal of used equipment, reducing risks of overdose and transmission of Hepatitis C and HIV/AIDS to clients at various sheltering locations.
- Educate clients regarding overdose prevention and management, including the use and administration of naloxone where appropriate.
- Provides harm reduction education, supplies and supports to clients.
- Work in collaboration with clients, site providers and teams to identify harm reduction needs and supports skills development and to support clients to develop and achieve their goals.
- Support and work with people who use drugs in peer roles to provide harm reduction supports to clients.
- Participate in systemic advocacy, grassroots organizing, awareness raising and public education for positive social change via involvement in community-based committees and networks.
- Provide referrals to health, social, legal and other relevant services in shelter hotels, and work to ensure clients are integrated into the appropriate services both within CHCs and wider community as required.
SECURITY GUARD
STAR SECURITY Residential
Toronto
05.2019 - 01.2020
- Ensured security, safety, and well-being of company premises always, monitor dispatch.
- Immediately responded to emergencies to provide necessary assistance to staff and customers.
- Protected company's assets relative to theft, assault, fire and other safety issues and concerns.
- Investigated accidents and ensured appropriate medical care is provided/reported/documented.
- Responsible for monitoring and operating CCTV cameras, Alarm Systems, other equipment.
- Report infractions, enforced by-laws and handle customers concerns and complaints.
- Carried out parking control duties, in accordance with municipal by-laws and provisions.
- Maintained records log of sites, complete daily reports, perform management liaison.
- Provided leadership, manage multiple sites, problem solve issues, answer inquiries.
- Issued warning and citations for illegally parked vehicles.
Education
Bachelor - Social Psychology
University of Abuja
Abuja, Nigeria01-2014
Skills
- Conflict resolution
- Crisis intervention
- Harm reduction
- Customer service
- Client center approach
- Fire safety procedures
- Toronto Shelter Standards
- Problem solving
- De-escalation
- Documentation
- First Aid
- Crisis management
Certification
- Overdose prevention, Recognition and Response Training
- Accessibility for Ontario’s with Disabilities Act
- Harm Reduction Training
- Naloxone Training
- Toronto shelter standard
- CPR & First Aid and AED
- Health and Safety
Volunteer Experience
CSW, Christie Ossington Neighborhood Centre - Toronto, ON August 2020 to January 2021
- · Provide overdose prevention education and counselling related to safer drug use/safer sex supplies, disposal of used equipment, reducing risks of overdose and transmission of Hepatitis C and HIV/AIDS to clients at various sheltering locations
- · Educate clients regarding overdose prevention and management, including the use and administration of naloxone where appropriate.
- · Provides harm reduction education, supplies and supports to clients
- · Work in collaboration with clients, site providers and teams to identify harm reduction needs and supports skills development and to support clients to develop and achieve their goals
- · Support and work with people who use drugs in peer roles to provide harm reduction supports to clients
- · Participate in systemic advocacy, grassroots organizing, awareness raising and public education for positive social change via involvement in community-based committees and networks
- · Provide referrals to health, social, legal and other relevant services in shelter hotels, and work to ensure clients are integrated into the appropriate services both within CHCs and wider community as required
Timeline
SECURITY GUARD
Garda World Security Ontario
02.2021 - Current
CSW
Christie Ossington Neighborhood Centre
08.2020 - 01.2021
SECURITY GUARD
ASP Security INC
01.2020 - 02.2021
SECURITY GUARD
STAR SECURITY Residential
05.2019 - 01.2020
Bachelor - Social Psychology
University of Abuja