Open To Work
Taishewy Rice
Buena Park
Summary
Experienced customer service professional with over 25 years in high-pressure environments. Specializes in conflict resolution and relationship building, driving customer loyalty through effective communication and prompt issue resolution. Consistently exceeds performance metrics while managing high call volumes and maintaining high satisfaction ratings.
Overview
27
27
years of professional experience
Work History
Front Line Server
FMC CARSWELL
Dallas-Fort Worth
04.2024 - 01.2025
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information
- Collaborated with kitchen staff to ensure timely delivery of food orders while adhering to quality standards
- Handled guest inquiries, concerns, and complaints professionally and resolved issues promptly to ensure customer satisfaction
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Worked collaboratively with team members to create a positive work environment focused on providing excellent service
- Participated in regular staff meetings to discuss updates on menu changes or special events that impacted service operations
Inbound Customer Service Representative
SC Fuels
Orange
10.2018 - 01.2023
- Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets
- Assisted customers with account management tasks such as updating personal information or making changes to subscriptions/services
- Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and call handling techniques
Inbound Call Center Representative
Trinity Broadcasting Network (TBN)
Tustin
07.2012 - 04.2018
- Managed high volume of inbound customer calls, averaging XX calls per day, ensuring timely resolution of inquiries
- Exceeded individual performance metrics for call quality, schedule adherence, and customer satisfaction ratings
- Managed multiple communication channels including phone calls, emails, and live chat sessions
- Maintained a high level of professionalism and courtesy during all interactions with customers
- Maintained confidentiality of sensitive customer information according to company policies
Master Agent call center representative
American Wireless
Santa Ana
08.2006 - 07.2010
- Managed customer accounts by updating contact information, plan changes, device upgrades/downgrades as per their requirements
- Educated customers on data usage management techniques to optimize their plans based on their needs while minimizing costs
- Assisted in the setup and configuration of wireless networks for small businesses and residential customers
- Identified opportunities for upselling/cross-selling based on customer needs and preferences
Verizon Wireless Customer Service Representative
America Verizon Wireless Call Center
Irvine
05.2003 - 06.2005
- Handled high volume of inbound customer calls, averaging XX calls daily, ensuring prompt support and customer satisfaction
- Provided exceptional customer service by addressing and resolving customer inquiries, complaints, and issues in a timely and professional manner
- Achieved an average call resolution rate of XX%, exceeding departmental targets
- Consistently met or exceeded individual performance metrics such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT)
- Collaborated with cross-functional teams including sales, technical support, and billing departments to resolve complex customer issues
- Identified opportunities to upsell products or services based on customer needs, contributing to sales growth
- Effectively managed irate or upset customers by actively listening, empathizing with their concerns, and finding appropriate resolutions
Customer Service Call Center Representative
Prime Wireless
Houston
05.1998 - 06.2001
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Managed irate or upset customers by actively listening, empathizing with concerns, and finding appropriate resolutions
- Resolved escalated issues from lower-tier representatives while maintaining professionalism
- Assisted customers with troubleshooting technical problems over the phone, guiding them through step-by-step solutions
- Guided customers in product selection based on needs and preferences, leading to improved customer satisfaction ratings
- Maintained positive attitude and professional demeanor during challenging situations, ensuring a pleasant experience for customers during return transactions
- Participated in ongoing training sessions to stay updated on product features, industry trends, and best practices for delivering excellent customer service
Education
Certification in ServSafe Food handler - Fullerton, CA
06-2023
The ServSafe Food Certification is designed for individuals responsible for managing food safety in restaurants, schools, hospitals, or other food service.
Some collage - Communications
08-2004
As a Communication major, my focus was to developed strong communication skills, Critical abilities and understanding how messages and construction and interpreted across various customs.
Certification in Early Childhood Education - Houston, TX
04-1999
Trained and implement age-appropriate curriculum and activities that facilitate learning through play, exploration, and hands-on experiences.
Some College (No Degree) - Human Resources Management
06-2026
Skills
- Food handling procedures
- Customer service
- Customer interaction
- Customer focus
- Customer engagement
- Customer support
- Order processing
- Complaint resolution
- Issue research
- Service promotion
- Product knowledge
- Product upselling
- Call management
- Call center operations
- Call logging
- High-volume calls
- Call control
- Call decisioning
- Data entry
- CRM documentation
- Relationship building
- Account management
- Account updating
- Customer account updates
- Data entry
- Documentation and reporting
- Report preparation
- Quality assurance
- Quality control
- Performance metrics
- Performance monitoring
- Professional phone etiquette
- Analytical
- Problem solving
- Problem-solving skills
- Team collaboration
- Relationship building
- Building rapport
- Effective communication
- Communication skills
- Customer communications
- Time management
- Typing speed
- Calm disposition
- Conflict resolution
- Typing speed
- Service presentation
- Inbound sales
- Billing error resolution
- Database research
- Documentation skills
- New teller training
- Computer skills
- Typing speed
- Calm disposition
- Analytical
- Performance monitoring
- Documentation skills
- Relationship management
- Call logging
- Product upselling
- Customer account updates
- CRM navigation
- Record preparation
Willing To Relocate
- Fullerton, CA
- Buena Park, CA
- Anaheim, CA
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
RemoteOn-SiteSalary Range
$20/hr - $1000/hrTimeline
Front Line Server - FMC CARSWELL
04.2024 - 01.2025
Inbound Customer Service Representative - SC Fuels
10.2018 - 01.2023
Inbound Call Center Representative - Trinity Broadcasting Network (TBN)
07.2012 - 04.2018
Master Agent call center representative - American Wireless
08.2006 - 07.2010
Verizon Wireless Customer Service Representative - America Verizon Wireless Call Center
05.2003 - 06.2005
Customer Service Call Center Representative - Prime Wireless
05.1998 - 06.2001
The National Restaurant Association administers ServSafe. - Certification in ServSafe Food handler, Fullerton, CA
Golden West College - Some collage, Communications
Houston Baptist University - Certification in Early Childhood Education, Houston, TX
Fullerton College - Some College (No Degree), Human Resources Management