Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TJX Companies
03.2021 - Current
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Agent Assistant
Iran Air
07.2017 - 01.2020
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Assisted customers with special needs, offering personalized support throughout their travel experience.
Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Enhanced customer satisfaction by providing timely and accurate flight information.
Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.