TAHIR SALEEM CHAUDHRY
Calgary,Canada
Summary
Dynamic and experienced professional with a proven track record in security, customer service, and management roles. Possesses strong leadership, communication, and problem-solving skills, coupled with a commitment to excellence. Excels in managing diverse responsibilities and achieving organizational objectives. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mobile Security Officer
01.2014 - 01.2023
- Worked in both Alberta & BC as mobile security officer on different assignments at pipelines security, Fortmac area fire, access points, ministry of environment, forest fore, access points and in the city high rise buildings, parking lots and commercial area businesses
- Conduct patrols of parking lots and high-rise buildings to ensure security and safety
- Effectively remove vagrants and maintain a secure environment
- Prepare and submit detailed daily reports on security activities
- Received commendation from Calgary Police for exemplary performance during critical incidents
Security Screening Agent
AFFIMAC Canada
Calgary, Canada
08.2015 - 10.2015
- Screened cargo for outgoing shipments and provided clearance reports
- Managed security for various projects, including events and community functions
- Assisted in the resettlement efforts for Fort McMurray fire victims
Customer Care Manager / Sales Trainer
TIENS International
, Pakistan
06.2011 - 05.2014
- Provided exceptional customer service and sales support to clients
- Conducted training sessions for sales consultants, achieving set targets
- Received recognition for outstanding performance and dedication to customer satisfaction
Quality Control Manager
ASEER Company
Jeddah, KSA
10.2007 - 05.2011
- Implemented ISO 9001 standards in the quality casting foundry
- Ensured the quality of casting through rigorous inspection and reporting
- Facilitated client interactions and resolved technical issues to achieve targets
Technical Support / Customer Service Agent
TELESPECTRUM
Toronto, Canada
01.2000 - 09.2006
- Provided technical support and customer service for e-commerce and domain registration
- Achieved top performance in incentive programs and recognized for excellence in customer care
- Served as a team leader, managing a large team of customer care agents
Education
Bachelor of Science - Engineering
University of Engineering and Technology Lahore
M Phil - Engg
Imperial College London
UKSkills
- Computer Proficiency
- Security Operations
- Report Writing
- Leadership
- Conflict Resolution
- Customer Service
- Time Management
- Computer Literacy
- Attention to Detail
- Problem-Solving
- Adaptability
- Multitasking
Certification
- Alberta Security Guard License
- Alberta Driving License (Class 5)
- CCNA, CCNP, MCSE
- Various safety and security training courses
- Customer service, sales consultant, and management training programs
References
References will be provided upon request.
Timeline
Security Screening Agent
AFFIMAC Canada
08.2015 - 10.2015
Mobile Security Officer
01.2014 - 01.2023
Customer Care Manager / Sales Trainer
TIENS International
06.2011 - 05.2014
Quality Control Manager
ASEER Company
10.2007 - 05.2011
Technical Support / Customer Service Agent
TELESPECTRUM
01.2000 - 09.2006
Bachelor of Science - Engineering
University of Engineering and Technology Lahore
M Phil - Engg
Imperial College London
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