Tiana Simmons
Rancho Cucamonga
Summary
Experienced security professional with over 9 years in security operations and customer service. Skilled in mobile patrol operations, incident response, and policy enforcement. Proven leadership in training and mentoring new officers. Aiming to contribute expertise in a Supervisor position with Securitas.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Mobile Security Officer
Securitas USA
08.2023 - Current
- Patrol multiple client locations while ensuring the safety and security of property and personnel.
- Responded swiftly to alarms, emergencies, and service calls, ensuring prompt resolution and safety.
- Complete detailed incident reports and maintain accurate documentation.
- Enforce company policies and client procedures.
- Trained and mentored over five newly hired Security Officers on procedures, patrol responsibilities, reporting requirements, and customer service standards, enhancing team readiness.
- Serve as a reliable resource for new team members.
- Developed strong client relationships through effective communication, fostering trust and collaboration.
Security Officer
Supreme Force Services
12.2021 - 08.2023
- Conducted routine patrols to ensure safety and security of facilities.
- Responded to incidents, documenting findings to inform future safety protocols.
- Monitored and managed site access to enhance security measures. and provided excellent customer service.
- Ensured safety protocols were followed to create a secure environment for all personnel.
Security Officer (DHL)
Securitas USA
02.2019 - 12.2021
- Secured premises by conducting regular patrols and managing access control.
- Documented irregularities and compiled incident reports for review.
- Implemented company policies to ensure compliance and consistency among staff.
- Provided assistance to employees and visitors by answering questions and directing them to appropriate resources.
Sales Associate
Forever 21
08.2017 - 02.2019
- Provided personalized customer service to enhance shopping experience.
- Assisted customers with product selections and inquiries.
- Supported customers and organized sales floor for optimal product visibility.
- Maintained store appearance through organization and merchandising.
- Operated point-of-sale system for transactions and returns.
Security Officer (Victoria Gardens)
Securitas USA
11.2016 - 07.2017
- Maintained security across assigned locations to prevent unauthorized access.
- Monitored entry and exit points to ensure safety protocols were followed.
- Recorded and reported security incidents to enhance response effectiveness.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA 08.2012 - 05.2016
Skills
- Mobile Patrol Operations
- Security Operations
- Incident Reporting & Documentation
- Emergency Response
- Policy & Procedure Enforcement
- Customer Service Excellence
- Leadership & Team Development
- On-the-Job Training
- Microsoft Word, Excel & PowerPoint
- Computer Proficiency
- Conflict Resolution
Volunteer Experience
Shield of Faith Christian Center, Welcome Committee & Parking Attendant, 2016-01, 2017-11
Timeline
Mobile Security Officer
Securitas USA
08.2023 - Current
Security Officer
Supreme Force Services
12.2021 - 08.2023
Security Officer (DHL)
Securitas USA
02.2019 - 12.2021
Sales Associate
Forever 21
08.2017 - 02.2019
Security Officer (Victoria Gardens)
Securitas USA
11.2016 - 07.2017
High School Diploma -
Los Osos High School
08.2012 - 05.2016