Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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TAGURWA JINJA

waiter
Harare,Mashonaland

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

15
15
years of professional experience

Work History

Waiter

spur
03.2010 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.

Housekeeping Attendant

spur
01.2010 - 03.2010
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

Teacher

government of zimbabwe
01.2001 - 12.2002
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Graded and evaluated student assignments, papers and course work.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

Education

Master of Arts - Gender And Religion

Capetown University
Stellenbosch South Africa
11.2022

Bachelor of Arts - Biblical And Theological Studies

Midlands State Univervity
Gweru
08.2019

Skills

  • Guest Inquiries
  • Special Dietary Requirements
  • Guest Relations
  • Table Setting Arrangements
  • Waiting Tables
  • Dining Customer Service
  • Interactive Management
  • Phone Inquiries
  • Food Spoilage Prevention
  • Cash Handling
  • Order Accuracy

Accomplishments

  • Selected to serve notable VIP guests for major private events.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Waiter

spur
03.2010 - Current

Housekeeping Attendant

spur
01.2010 - 03.2010

Teacher

government of zimbabwe
01.2001 - 12.2002

Master of Arts - Gender And Religion

Capetown University

Bachelor of Arts - Biblical And Theological Studies

Midlands State Univervity

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