Tafiah Geddes
20 Jenner Drive Paris
Summary
Dynamic customer service representative with a proven track record at The Brick, excelling in problem resolution and active listening. Recognized for enhancing issue resolution times and fostering customer loyalty through empathetic complaint handling. Adept at teamwork and critical thinking, ensuring high-quality service delivery in fast-paced environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Brick
04.2025 - Current
- Conducted regular analysis of call data, identifying trends that contributed to improved issue resolution times for customers.
- Completed all assigned tasks promptly, demonstrating commitment to quality service delivery for both internal and external stakeholders alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Babysitter
Alicia Hassan
07.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Assist Deliveries Food Items
BizzyBs Flying Plates
12.2021 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
House Cleaner
Kevin Gates
05.2021 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assist at animal hospital for CO-OP
Animal Hospital of Cambridge
10.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Education
No Degree -
Jacob Hespeler Secondary School
Cambridge, ONHigh School Diploma -
Paris District High School
Paris, ON10-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Teamwork
address
20 Jenner Drive
Timeline
Customer Service Representative
The Brick
04.2025 - Current
Assist at animal hospital for CO-OP
Animal Hospital of Cambridge
10.2022 - 01.2023
Assist Deliveries Food Items
BizzyBs Flying Plates
12.2021 - 03.2025
House Cleaner
Kevin Gates
05.2021 - 03.2023
Babysitter
Alicia Hassan
07.2019 - Current
No Degree -
Jacob Hespeler Secondary School
High School Diploma -
Paris District High School
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