TABIA HAWTHORNE
Edmonton,Canada
Summary
Veteran Apple Genius offering over 8 years of progressive client service and technical expertise at the Apple Store in in Edmonton. As a results-orientated individual with experience in IT and sales, I look forward to utilizing my strong communication and interpersonal skills to help manage and grow my condo management skills and portfolio. Additionally, I offer over a decade of experience in customer relationship management, hardware expertise, data management and client conflict resolution.
Overview
12
12
years of professional experience
Work History
Genius (Senior Technician)
Apple
Edmonton, AB
01.2015 - Current
- Diagnosed problems on client Apple devices by applying technical knowledge and troubleshooting skills.
- Expertly able to resolve customer complaints while prioritizing Apple customer satisfaction and loyalty.
- Performed Apple device installations, maintenance and repair for complex hardware and various software applications.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated and took part in learning to advance inclusion, equity and diversity awareness, learning and corporate action planning.
Systems Analyst
Next Digital
Edmonton
03.2012 - 01.2015
- Maintained the IT network infrastructure for numerous multi million dollar companies.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Monitored, followed-up and escalated client cases to meet customer response commitments and resolved or escalated problem tickets to resolve user issues.
- Installed system updates to address vulnerabilities and reduce security issues.
- Performed network system analysis, documentation, testing and implementation.
Education
Condominium Manager (RECA)
AB Condominium Management Education Consortium
Edmonton12.2023
Systems Analyst - Faculty of Digital Media And IT
NAIT
Edmonton04.2012
Skills
- Knowledge of the Condominium Property Act and Bylaws
- Customer Service Orientation
- Expert Record Keeping and Documentation
- Strong Communication Abilities
- Leger and Database Management
- Property Inspections
- Real Estate Market Awareness
- Problem Solving Aptitude
- Tenant Relations
Languages
English
Native or Bilingual
Timeline
Genius (Senior Technician)
Apple
01.2015 - Current
Systems Analyst
Next Digital
03.2012 - 01.2015
Condominium Manager (RECA)
AB Condominium Management Education Consortium
Systems Analyst - Faculty of Digital Media And IT
NAIT