TABIA HAWTHORNE
Edmonton,Canada
Summary
Veteran Apple Genius offering over 8 years of progressive client service and technical expertise at the Apple Store in in Edmonton. As a results-orientated individual with experience in IT and sales, I look forward to utilizing my strong communication and interpersonal skills to help manage and grow my condo management skills and portfolio. Additionally, I offer over a decade of experience in customer relationship management, hardware expertise, data management and client conflict resolution.
Overview
12
12
years of professional experience
Work History
Genius (Senior Technician)
Apple
01.2015 - Current
- Diagnosed problems on client Apple devices by applying technical knowledge and troubleshooting skills.
- Expertly able to resolve customer complaints while prioritizing Apple customer satisfaction and loyalty.
- Performed Apple device installations, maintenance and repair for complex hardware and various software applications.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated and took part in learning to advance inclusion, equity and diversity awareness, learning and corporate action planning.
Systems Analyst
Next Digital
03.2012 - 01.2015
- Maintained the IT network infrastructure for numerous multi million dollar companies.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Monitored, followed-up and escalated client cases to meet customer response commitments and resolved or escalated problem tickets to resolve user issues.
- Installed system updates to address vulnerabilities and reduce security issues.
- Performed network system analysis, documentation, testing and implementation.
Education
Condominium Manager (RECA)
AB Condominium Management Education Consortium
Edmonton12.2023
Systems Analyst - Faculty of Digital Media And IT
NAIT
Edmonton04.2012
Skills
- Knowledge of the Condominium Property Act and Bylaws
- Customer Service Orientation
- Expert Record Keeping and Documentation
- Strong Communication Abilities
- Leger and Database Management
- Property Inspections
- Real Estate Market Awareness
- Problem Solving Aptitude
- Tenant Relations
Languages
English
Native or Bilingual
Timeline
Genius (Senior Technician)
Apple
01.2015 - Current
Systems Analyst
Next Digital
03.2012 - 01.2015
Condominium Manager (RECA)
AB Condominium Management Education Consortium
Systems Analyst - Faculty of Digital Media And IT
NAIT