ANU DAHIYA
Scarborough,Canada
Summary
Dynamic Dispatch Supervisor at Pillar Security Services with expertise in shift coordination and incident management. Proven ability to enhance operational efficiency and ensure compliance with the Condominium Act. Skilled in training coordination and customer relationship management, effectively supervising over 500 staff while maintaining high standards of service and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Pillar Security Services
Toronto, ON
04.2023 - Current
- Supervise and coordinate shift schedules for 500+ security and concierge staff across multiple condominium sites using SMC software.
- Serve as central liaison between property managers, concierge staff, and contractors to confirm daily coverage and manage emergencies.
- Prepare and disseminate time-sensitive communications, including building notices, policy reminders, and staffing memos.
- Manage real-time responses to staff absences, misconduct, and performance issues; escalate concerns to HR and Operations.
- Track incident logs, vacation requests, disciplinary records, and ensure policy compliance is maintained across all shifts.
- Contribute to training processes for new hires by coordinating onboarding availability, location placement, and procedural guidance.
- Handled 3-4 sites virtually.
- Knowledge of building link, Aquarius, Condo plus, Condo Control and Cameras (IVMS 4200 and DSS).
Concierge
Pillar Security Services
Toronto, ON
10.2022 - 03.2023
- Provided concierge services for high-rise residential property, servicing over 300 residents with professionalism and efficiency.
- Filed owner/tenant forms, Form 5s, maintenance requests, and assisted in the preparation of compliance documentation.
- Monitored building access via CCTV, verified visitor authorization, and handled package and key distribution.
- Escalated unit or common area deficiencies to the Property Manager and supported contractor access for repairs.
Temporary Site Supervisor
Pillar Security Services
Toronto, ON
01.2023 - 01.2023
- Oversaw site-level operations in absence of Property Manager including responding to resident inquiries and maintaining daily logs.
- Managed amenity booking system, ensured accuracy of reservations, and collected deposits and payments for move-related requests.
- Administered access control including fob activation/deactivation and lockbox/code systems following building protocol.
- Filed and updated tenant information, ownership records, and assisted with tracking unit access logs and visitor sign-ins.
Event Security Guard
Sword Security
North York, ON
03.2022 - 01.2023
- Maintained safety and crowd control procedures during large-scale events, managing over 1000 patrons per shift.
- Filed daily activity and incident reports, communicated real-time updates to event supervisors and law enforcement when required.
Cashier
Love Tandoori Restaurant
Brampton, ON
09.2021 - 03.2022
- Conducted day-end cash balancing and inventory reconciliation while providing front-line customer service support.
- Created and managed staff schedules, maintained stock orders, and supported general administrative functions for a team of 12+.
Education
Biotechnology Advanced Fast Track Diploma -
Centennial College
Scarborough, ON01.2022
Bachelor of Science - Medical
Maharshi Dayanand University
India01.2019
Skills
- Shift coordination with ScheduleMyCrew
- Shift scheduling
- Incident management
- Training coordination
- Staff supervision
- Customer relationship management
- Microsoft Office Suite proficiency
- CCTV monitoring and access control
- Property management documentation
- Condominium Act compliance knowledge
- Tracking of man hours
- Incident reporting
- Schedule checking and oversight
Certification
- CMRAO Limited License, Condominium Management Regulatory Authority of Ontario (2025)
- Ontario Security Guard License
- CPR Level C & First Aid
- AED Certification
Languages
English (Fluent), Hindi (Fluent), Punjabi (Conversational)
Core Competencies
- CMRAO Licensed Property Administration
- Multi-Residential Site Support & Operations
- Tenant Communication & Conflict De-escalation
- Maintenance Request Tracking & Resolution
- Vendor Scheduling & Contract Compliance
- SMC (ScheduleMyCrew) Shift Management
- Property Inspection Reporting & Logging
- Lease Agreement & Status Certificate Handling
- Access Control & Emergency Planning
- Budget Tracking, Invoice Processing, Work Order Creation
- Advanced Microsoft Office & Digital Filing Systems
Timeline
Dispatch Supervisor
Pillar Security Services
04.2023 - Current
Temporary Site Supervisor
Pillar Security Services
01.2023 - 01.2023
Concierge
Pillar Security Services
10.2022 - 03.2023
Event Security Guard
Sword Security
03.2022 - 01.2023
Cashier
Love Tandoori Restaurant
09.2021 - 03.2022
Biotechnology Advanced Fast Track Diploma -
Centennial College
Bachelor of Science - Medical
Maharshi Dayanand University
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