Thuong Phan
Toronto
Summary
Innovative Marketing Associate gifted at identifying promotional opportunities, implementing cost-effective marketing initiatives and performing extensive market analysis and research. Passionate about achieving client goals through strong communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Sr Business Analyst
Bank of Montreal, BMO
06.2023 - 04.2025
- Spearheaded and oversaw million-dollar projects across the project life cycle to ensure development is aligned with the business requirements
- Developed informative, coherent, and usable over 50 project artifacts for multiple stakeholders covering functional and non-functional business requirements
- Applied depth of domain & functional expertise for the assigned portfolio to drive the expected business value
- Built and designed over 100 test cases to validate business requirements and End-User-Testing results
- Collaborated with cross-functional teams with approximately 30 calls and emails per day, ensuring project timelines and deliverables
Technical Systems Analyst
RBC Financial Group
09.2020 - 09.2021
- Collaborated with Exercise, Business Continuity, Application, and Production Teams to enhance Exercise execution's effectiveness and compliance, resulting in 100+ successful failover semi-annually
- Developed 50+ new functionalities in RSA Archer using Data Feeds, Mail Merge, Scheduled Notifications, calculated fields, etc. for clients
- Documented product backlogs for 50+ user stories on Jira, which contributes to accurate, consistent, and up-to-date data archive
- Performed testing for Quality Assurance in HP ALM and Archer to ensure desired functionality of new development, achieving Lean Six Sigma standard
Education
Bachelor of Commerce - Business Technology Management Co-op Program
Toronto Metropolitan University
Toronto, ON05-2023
Skills
- Project Management Tool: JIRA, SharePoint, Outlook, MS Teams
- Design Tool: Canva, Figma
- Marketing Tool: Google Analytics
- Reporting Tools: Power BI, ServiceNow, MS Excel
- Quality Assurance Tools: HP ALM
- Software Languages: SQL, R, Visio
- Methodologies: SDLC, Agile, Lean Six Sigma
Affiliations
Vice President of Events, 08/2019 to 05/2020
Metropolitan Data Science Association (MDSA) - Toronto, Ontario
- Established 10+ events that attracted 50+ delegates to network and connect, resulting in high satisfaction and diverse networks among participants
- Coached teams of talented students that are future leadership teams while collaborating with 5+ student groups to plan, and execute events
- Projected finances with finance department up to $5000 for all events and projects leading to sufficient funding and better savings for projected year
Timeline
Sr Business Analyst
Bank of Montreal, BMO
06.2023 - 04.2025
Technical Systems Analyst
RBC Financial Group
09.2020 - 09.2021
Bachelor of Commerce - Business Technology Management Co-op Program
Toronto Metropolitan University
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