Syvil Palatino
Brampton,Ontario
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Westbram Pharmasave
Brampton, ON
01.2022 - Current
- Streamlined inventory processes by counting stock, checking deliveries, and monitoring medication expirations.
- Ensured accuracy in prescription packaging by verifying dosage, side effects, and refill instructions.
- Delivered exceptional customer service through management of 50+ daily calls regarding pharmacy services.
- Coordinated with insurance representatives to facilitate claims processing and resolve discrepancies.
- Prepared blister cards and compliance packaging for improved medication adherence.
Pharmacy Assistant
Cornerstone Pharmacy
Brampton, ON
06.2021 - 12.2021
- Merchandised over-the-counter goods while ensuring proper stock rotation.
- Assisted pharmacy staff with medication preparation and order fulfillment.
- Processed cash register transactions, managing credit and cash payments efficiently.
- Responded to telephone inquiries, providing information on order status and pharmacy procedures.
Production Supervisor
Ecotex Healthcare Linen Services
Mississauga, Ontario
06.2005 - 09.2020
- Supervises the production area with over 60 unionized staff, and monitors production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluate and follow up with employees by conducting counseling and discipline for those who are not meeting production requirements, and reward employees as appropriate.
- Participate in the implementation and revision of standard operating procedures, production schedules, and other departmental programs.
Operation Coordinator
- Created reporting tool that provided high level snapshot of key business metrics in order to streamline information sharing among Senior Leadership Team.
- Assessed and identified discrepancies in reporting processes for delivery rates, shift reports and production numbers and created standardize process to ensure accurate reporting.
- Schedule work flow for Production department and ensure all projects given to Production are being tracked.
Attendance Coordinator Assistant
- Managed over 50 calls per day and actively listened to employees, handled concerns quickly and escalated major issues to HR, Managers and Supervisors
- Create weekly schedules based on production requirement.
- Collaborated with Payroll Department to achieve and ensure all hours are allocated correctly.
Education
Diploma - Pharmacy Assistant
Medix College Of Healthcare
Brampton, ON08.2021
Bachelor of Science - Pharmacy
Centro Escolar University
Manila, Philippines03.2001
Skills
- Medical terminology expertise
- Pharmacy experience
- Administrative proficiency
- Data entry and documentation
- Payroll management
- Microsoft Office applications
- Typing speed: 55 wpm
- Team management skills
- Organizational abilities
- Business operations background
- Customer service excellence
- Independent work capability
- Multi-tasking in fast-paced environments
- Verbal and written communication skills
Certification
- Association for Linen Management Certification - 2018 to 2021
Timeline
Pharmacy Assistant
Westbram Pharmasave
01.2022 - Current
Pharmacy Assistant
Cornerstone Pharmacy
06.2021 - 12.2021
Production Supervisor
Ecotex Healthcare Linen Services
06.2005 - 09.2020
Operation Coordinator
Attendance Coordinator Assistant
Diploma - Pharmacy Assistant
Medix College Of Healthcare
Bachelor of Science - Pharmacy
Centro Escolar University
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