Anais Sanchez
Long Beach
Summary
Compassionate veterinary professional with strong communication skills and a solid foundation in veterinary medicine. Skilled in mastering techniques and maintaining professionalism under pressure. Capable of fostering collaboration across diverse teams and cultures in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Doctor assistant/pharmacy
Los Angeles Veterinary Center
Los Angeles
06.2024 - Current
- Schedule appointments
- Multi-task in a very busy practice
- Triage patients
- Check in patients
- Input medication refill requests
- Making sure correct medicine dosages and amounts are being administered or sent home with patients
- Keep pharmacy clean and stocked
- Conducted inventory of medication and office supplies
- Processed client billing transactions
- Accurately posting all charges
- Answer owners' questions accurately
- Updated owners on finances and collaborated with providers to clarify incomplete information, ensuring accurate records.
- Provided timely treatment plans for inpatient and outpatient diagnostics, procedures, and hospitalizations, enhancing patient care.
- Maintaining professional and courteous relationships with all team members at all times.
- Maintained strong knowledge of veterinary medicine and terminology to support accurate communication and effective patient management.
Customer Care Representative (CCR)
Eye Care for Animals
Tustin
01.2023 - 06.2024
- Responded to ophthalmology inquiries, enhancing client understanding and satisfaction
- Triage ophthalmic emergencies, ensuring timely care for urgent cases
- Check in patients
- Schedule appointments
- Multitask in a very busy practice
- Transfer questions from clients to technicians or Doctor accordingly
- Input medication refill requests
- Charge out clients
- Ensured a tidy and welcoming lobby environment
- Acquired knowledge of ophthalmology terms for better patient interaction
- Studied different eye conditions affecting dogs and their breeds for better understanding
Financial Coordinator
Bixby Animal Clinic
Long Beach
12.2021 - 01.2023
- Communicating effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances.
- Providing in a timely manner treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization.
- Accurately posting all charges
- Maintaining professional and courteous relationships with all team members at all times.
- Alerting department manager of any issues needing further research.
- Maintaining strong knowledge of veterinary medicine and veterinary terminology
- Making sure correct medicine dosages and amount are being administered or sent home with patient
Front Office Manager
Bixby Animal Clinic
Long Beach
02.2021 - 12.2021
- Coordinating and overseeing all office administration procedures
- Schedule appointments
- Bill clients
- Order office supplies as needed
- Supervise receptionists
- Making sure clients are not waiting too long and are being checked in and out in a timely manner
- Training new receptionists
- Making sure cash drawer matches
Lead Receptionist
Long Beach Animal Hospital
Long Beach
04.2014 - 03.2021
- Schedule appointments
- Fill medications
- Compound medications
- Keep pharmacy and lobby clean
- Answer questions clients may have
- Answer phones
- Check in clients when Nurses are busy
- Go over medications and home care instructions with owners
- Go over estimates with clients and charge them out
- File charts
Customer Service Representative/Task coordinator
GEODIS
Commerce
04.2019 - 03.2020
- Servicing multiple customer accounts by receiving the orders and directing them to the appropriate employees in the warehouse
- Facilitated efficient order processing by allocating tasks to appropriate team members.
- Coordinate with CSR and Operations Supervisor to determine shipping schedules, labor requirements for rework projects, and cycle counts
- Assist supervisory personnel in overseeing activities in one or more accounts
- Participated in rework and repack of product based on customer requests.
- Maintained warehouse security by conducting operations that ensured employee safety and protection of customer products
- Inform supervisor of any unsafe or hazardous working conditions
- Assist with ensuring operating procedures are being followed and are current
- Assist with ensuring inventory accuracy
- Assist with ensuring customers' expectations are being met and the Company is in compliance
- Receives inventory into the Company's system in a timely manner to expedite shipment of new materials
- Respond to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner
- Interact with customers by phone, email, or in person and receives orders or changes in service
- Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
- Process and input all customer orders and receipts
- Run stock reports to check for product availability
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
- Coordinate special, last minute shipping requests with the transportation departments, expediting orders as necessary
- Trace orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
- Assure proper invoicing of accounts by verifying computer generated invoices
- Fostered positive customer relationships by promptly responding to inquiries and complaints regarding receipts, invoices, shipments, and inventory counts
- Report customer feedback to management, including any signs of customer dissatisfaction
- Served as liaison between warehouse and customers for account administration and between office and customers for invoicing and credit changes
- Perform paperwork associated with orders including the maintenance of customer files
- Perform clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
- Maintain current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
- Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Back office assistant / front desk
Dr. Michael Oh DDS
Carson
03.2012 - 08.2012
- Chairside assisting
- Took dental X-rays
- Booked appointments
- Answered phones, recalls
- Filed charts
- Charged patients out
- Verified insurance
Extern
PEDIATRIC DENTISTRY
Inglewood
12.2011 - 02.2012
- Assisted Doctor with dental procedures
- Answered patients' questions
- Gave patients pre and post operative instructions
- Maintained operatories stocked and clean
- Took x-rays and performed coronal polish
Sales Associate
KJ FASHION
Long Beach
06.2009 - 12.2009
- Answered questions regarding the store and its merchandise
- Kept sales floor clean, safe and inviting
- Stocked new items by style
- Inventory the contents of each box and verify them with the shipping invoices
Food Preparer and cashier
BEACHWALK CAFÉ
Long Beach
01.2008 - 01.2009
- Prepared meals for customers, ensuring quality and timely service in fast-paced kitchen environment.
- Created welcoming atmosphere to enhance overall customer experience.
- Processed cash and credit card transactions accurately to maintain efficient service at the register.
Education
Diploma -
EVEREST COLLEGE
Gardena, CA01-2011
Some College (No Degree) - Biology
CULB
Long Beach, CASkills
- Patient triage
- Treatment planning
- Medical terminology expertise
- Billing and cash management
- Bilingual Spanish
- Data entry accuracy
- Front desk coordination
- Office scheduling
- Record maintenance
- Inventory management
- Proficient in Windows software
- Pet care services management
- Problem solving
- Multitasking abilities
- Time management
- Organizational skills
- Veterinary knowledge
- Relationship management
- Conflict resolution
- Communication skills
- Professionalism
- Teaching expertise
- Pet care services management
- Record maintenance
Certification
- Coronal Polishing license, Present
- X-ray license, Present
Additional Information - Bi Lingual
True
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Doctor assistant/pharmacy
Los Angeles Veterinary Center
06.2024 - Current
Customer Care Representative (CCR)
Eye Care for Animals
01.2023 - 06.2024
Financial Coordinator
Bixby Animal Clinic
12.2021 - 01.2023
Front Office Manager
Bixby Animal Clinic
02.2021 - 12.2021
Customer Service Representative/Task coordinator
GEODIS
04.2019 - 03.2020
Lead Receptionist
Long Beach Animal Hospital
04.2014 - 03.2021
Back office assistant / front desk
Dr. Michael Oh DDS
03.2012 - 08.2012
Extern
PEDIATRIC DENTISTRY
12.2011 - 02.2012
Sales Associate
KJ FASHION
06.2009 - 12.2009
Food Preparer and cashier
BEACHWALK CAFÉ
01.2008 - 01.2009
Diploma -
EVEREST COLLEGE
Some College (No Degree) - Biology
CULB