Summary
Overview
Work History
Education
Skills
References
Reference
Timeline
Generic

Sylvain Isabelle

Toronto,ON

Summary

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

Overview

16
16
years of professional experience

Work History

Outreach Worker / Drop in Worker

Margaret Housing and Community services
04.2020 - 04.2024

Support clients with mental health and substance use issues from a recovery and harm reduction approach.

● Connect with people living on the street and at risk of homelessness, provide wellness.

checks and conduct immediate needs . assessments then provide access to food, clothing, referrals to housing, health/mental health services

● Support healthy community relationships between residents and drop-in centre .

clients by de-escalating crises, addressing inquiries and resolving complaints

● Reduce health risks associated with drug use by providing safer drug use education, distribute and safely dispose of harm reduction supplies

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Project Manager

BD
04.2008 - 05.2017
  • Led meetings with internal team members, consultants and contractors.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Created and implemented processes to ensure successful completion of projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Facilitated resolution of conflicts between team members when necessary.
  • Identified risks associated with each project and developed strategies for mitigating those risks.

Education

GED -

CEGEP DE RIMOUSKI
Rimouski, QC
06-1997

Skills

  • Crisis intervention
  • Case management
  • Harm reduction
  • Mental health support
  • Community outreach
  • Resource referral
  • Data entry
  • Conflict resolution
  • Project management
  • Documentation maintenance
  • Effective communication
  • Team collaboration
  • Needs assessment
  • Customer relationship management (CRM)
  • De escalation tactics
  • Community service programs
  • Documentation skills
  • Teamwork and collaboration
  • Excellent communication
  • Certified in CPR/AED

References

References available upon request.

Reference

  • Richard McKinley
  • Outreach coordinator
  • Margaret Housing and Community services
  • 647-999-3644

Timeline

Outreach Worker / Drop in Worker

Margaret Housing and Community services
04.2020 - 04.2024

Project Manager

BD
04.2008 - 05.2017

GED -

CEGEP DE RIMOUSKI
Sylvain Isabelle