Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Networking
Volunteer Experience
References
Timeline
Generic

Adana Holland

Summerside,Canada

Summary

My objective is to obtain employment in the human services industry. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mental Health and Addictions Outreach Worker

NCPEI
02.2022 - 08.2023
  • Helped host and provide support at bi-weekly cultural healing activities in all of PEI’s three zones
  • Helped host and provide support in bi-weekly circle of support group meetings in each of PEI’s three zones for indigenous members struggling with drug and substance abuse
  • Used a harm reduction and trauma informed approach to clients and their families
  • Connected clients to elders for support, spiritual guidance and healing
  • Advocated for my clients in group meetings, with other PEI resources, in court, or at family services meetings
  • Hosted and provided supports at events and healing retreats
  • Helped organize and provide ideas for circle or supports, events, and retreats including activities, food, sleeping situations
  • Made phone calls and provided support to clients who were incarcerated and created release plans
  • Attended federal, provincial, and family court with clients as support
  • Worked closely with multiple programs at NCPEI to support clients
  • Provided check ins at client’s homes and provided support in daily responsibilities such as lighting, providing drives for food pick up, mental health support etc… Filled out daily logs, incident reports, paperwork for clients to attend rehab and many other paperwork forms
  • Drove clients to rehabs off of PEI
  • Made daily stops at Outreach Centre to provide support
  • Attended hospitals with clients for various health reasons
  • Used harm reduction, suicide intervention
  • Mental health first aid, and many other skills on a daily basis
  • Ensured clients were receiving access to basic human needs
  • Referred Client’s to supports inside and outside NCPEI
  • Completed monthly reports
  • Support clients in moments of crisis and trauma
  • Answering phone calls and emails regarding the clients
  • Making quick decision under pressure.

Mobile Harm Reduction Outreach Team

NCPEI
08.2021 - 02.2022
  • Travel two the three zones or PEI providing clients with harm reduction supplies
  • Refer clients to other supports inside and outside NCPEI
  • Keep up to date records of clients, and of day to day activities
  • Provide information to clients around safer using, safer sex
  • Complete monthly reports
  • Deliver harm reduction in a cultural way such as using the medicine wheel and other cultural activities.

CCA HSW

Paramed
03.2021 - 08.2021
  • Providing support to seniors
  • Assisting in daily activities like cooking, cleaning, laundry etc
  • Providing emotional support
  • Resolving conflict
  • Focused on improving physical and mental health of clients.

Fly in/Fly out Child and Youth Care Practitioner

Shift
10.2019 - 11.2020
  • 10 weeks on in Iqaluit, 10 weeks off back in Halifax
  • Assist clients in daily routines
  • Take clients to appointments
  • Advocate for clients wants and needs
  • Support clients in moments of crisis and trauma
  • Completing daily records, critical incident reports, room searches, pocket searches, medication counts, programming records, intakes and other daily paperwork
  • Therapeutic conversations when needed
  • Administrating prescribed medications, picking up medications and documentation for medications
  • Taking clients to appointments, and booking appointments
  • Supporting clients during outings and programming such as going swimming, hiking, for a drive, bonfires etc
  • Informing RCMP and on call management of AWOL’s and doing the necessary paperwork
  • Advocating for clients to insure they receive the care and resources they need
  • Providing NVCI/CPI when needed
  • Supporting coworkers during crisis situations
  • Answering phone calls and emails regarding the clients and centre
  • Encouraging healthy habits and healthy relationships
  • Working with Social Services in regards to the needs of clients
  • Supporting with situations like opening a bank account, learning to grocery shop, teaching to cook, etc
  • Grocery shopping, making menu according to centre guidelines, preparing grocery list, preparing food and baking
  • Regular cleaning and daily duties like dishes and general clean up
  • Providing updates to management back in Halifax regarding clients
  • Making quick decision under pressure
  • Completely allowance for clients
  • Provided emotional support
  • Creating Crisis Development Models, and Plan of Cares for clients
  • Worked long hours, often overtime
  • Engaged with clients in a healthy, positive way
  • Enforced centre rules and regulations.

Education

Diploma in Counselling Skills- Social/ Human Services -

Success College
Lower Sackville, NS

High School Diploma -

Bluefield Highschool
PEI
2015

Skills

  • Rehousing
  • Community Advocate
  • Youth Outreach
  • Family Outreach
  • Event Planning
  • English Proficiency
  • Community Engagement
  • Problem Solving
  • Decision Making
  • Team Collaboration
  • Time Management
  • Computer Literacy
  • Data Collection
  • Client Advocacy
  • Active Listening
  • Adaptability and Flexibility
  • Group Facilitation
  • Program Development
  • Self-Motivation
  • Organizational Skills
  • Conflict Resolution
  • Crisis Intervention
  • Effective Communication
  • Stress Management
  • Outreach Strategies
  • Case Management
  • Cultural Competency
  • Community Events
  • Attention to Detail
  • Maintaining Client Records
  • Client Assistance Referrals
  • Relationship Building
  • Youth Programming
  • Behavioral Disorders
  • Home Visits
  • Community Mental Health Programs
  • Program Coordination
  • Client Intakes
  • Nonviolent Crisis Intervention (NVCI)
  • Nonviolent Crisis Intervention
  • Mental Health Crisis Response
  • Behavioral Intervention
  • Community Advocacy
  • Heartsaver CPR AED (CPR AED)
  • Coping Techniques
  • Community Service Programs

Accomplishments

• First Aid Level C + AED

(Completed 2021)

• Naloxone Overdose Training

(Completed 2017)

• Manipulation Awareness (Completed 2018)

• Personal Care Client Practices

(Completed 2018)

• Critical Incident Stress Management Level 1

(Completed 2018)

• Death Notification (Completed 2018)

• Diffused Hostility (Completed 2018)

• Bereavement Counselling

(Completed 2018)

• Infectious Disease Control

(Completed 2018)

• Medication Awareness (Completed 2018)

• Fire and Life Safety (Completed 2018)

• OHS (Completed 2018)

• WHMIS (Completed 2020)

• Mental Health First Aid (Completed 2021)

• SASSI Training (Completed 2018)

• Non Aversive Behavior Change (Completed 2018)

• Individual Program Planning (Completed 2018)

• ASIST (Completed 2023)

• Food Handlers Course (Completed 2020)

• Trauma Informed Care (Including grief and loss, and Disaster response.)

• FASD. (Completed 2021)

• Harm Reduction for the Homeless Sector (Completed 2021)

• Diversion Training (Completed 2021)

• Non-violent Crisis Intervention

• (Completed November 2021)

Certification

  • First Aid Level C + AED, 2021
  • Naloxone Overdose Training, 2017
  • Manipulation Awareness, 2018
  • Personal Care Client Practices, 2018
  • Critical Incident Stress Management Level 1, 2018
  • Death Notification, 2018
  • Diffused Hostility, 2018
  • Bereavement Counselling, 2018
  • Infectious Disease Control, 2018
  • Medication Awareness, 2018
  • Fire and Life Safety, 2018
  • OHS, 2018
  • WHMIS, 2020
  • Mental Health First Aid, 2021
  • SASSI Training, 2018
  • Non Aversive Behavior Change, 2018
  • Individual Program Planning, 2018
  • ASIST, 2023
  • Food Handlers Course, 2020
  • Trauma Informed Care
  • FASD, 2021
  • Harm Reduction for the Homeless Sector, 2021
  • Diversion Training, 2021
  • Non-violent Crisis Intervention, November 2021

Networking

  • Prostitution Form- Halifax Library
  • Mental Health Conference- Halifax Library

Volunteer Experience

  • BBQ for the homeless, 2018
  • Ecum Secum fire Department, 2015-2017

References

  • JT Tuplin, Team Partner at NCPEI, 902-978-1245
  • Sarah Jackson, Coworker at NCPEI, 902-218-6442
  • Lynn Bradley, Program coordinator at NCPEI, 902-314-5502
  • James Ingram, Instructor, jingram@successcollege.ca

Timeline

Mental Health and Addictions Outreach Worker

NCPEI
02.2022 - 08.2023

Mobile Harm Reduction Outreach Team

NCPEI
08.2021 - 02.2022

CCA HSW

Paramed
03.2021 - 08.2021

Fly in/Fly out Child and Youth Care Practitioner

Shift
10.2019 - 11.2020

Diploma in Counselling Skills- Social/ Human Services -

Success College

High School Diploma -

Bluefield Highschool

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Adana Holland