Syed Shams Monour
Winnipeg,MB
Summary
Skilled at strategic planning and operations management, I spearheaded continuous improvement at Dhaka Feast And Flavours, boosting client satisfaction significantly, making it a profit generating business in just 2 months. My tenure at Dominos Pizza Inc. honed my people management and problem-solving skills, ensuring seamless team integration and enhanced performance.
Overview
5
5
years of professional experience
Work History
Director
Dhaka Feast And Flavours
Winnipeg, MB
03.2024 - Current
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Shift Manager, Delivery Driver
Dominos Pizza Inc.
Winnipeg, MB
10.2022 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Rona Home And Garden
Winnipeg, MB
09.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cannabis Consultant
Delta 9 Cannabis Inc.
Winnipeg, MB
04.2022 - 09.2022
- Educated customers about the safe and medical use of marijuana. Have a valid smart choice license.
- Educated new customers about various marijuana strains and explained the effects of different strains and marijuana.
Key Holder
Bootlegger
Winnipeg, MB
03.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Team Lead
KFC Taco Bell
Winnipeg, MB
02.2019 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB12.2024
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget Management
- Business Planning
- Contract and Vendor Management
- Financial Reporting
Timeline
Director
Dhaka Feast And Flavours
03.2024 - Current
Shift Manager, Delivery Driver
Dominos Pizza Inc.
10.2022 - 04.2024
Customer Service Representative
Rona Home And Garden
09.2022 - 04.2023
Cannabis Consultant
Delta 9 Cannabis Inc.
04.2022 - 09.2022
Key Holder
Bootlegger
03.2021 - 04.2022
Team Lead
KFC Taco Bell
02.2019 - 03.2021
Bachelor of Arts - Economics
University of Manitoba