Carl Wurfel
Edmonton
Summary
Dynamic leader with 19 years at Preferred Immigration Services Inc., driving operational efficiency and client satisfaction. Expert in strategic planning and regulatory compliance, I fostered partnerships that enhanced service delivery and increased revenue. A strong advocate for diversity and inclusion, I excel in relationship building and talent development, ensuring organizational growth and innovation.
Overview
20
20
years of professional experience
Work History
Director
Preferred Immigration Services Inc.
05.2006 - Current
- Led strategic initiatives to streamline immigration processes, enhancing service delivery and client satisfaction.
- Developed training programs for staff, improving operational efficiency and team performance.
- Analyzed regulatory changes to ensure compliance and mitigate risks in immigration practices.
- Fostered partnerships with legal experts to enhance service offerings and client support systems.
- Formed strategic partnerships and connections with potential clients to drive business development.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Monitored and coordinated workflows to optimize resources.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration
policy. - Reorganized the entire business several times.
- Oversee from 3 to 6 staff members for 19 years.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Update education in the industry on an ongoing basis through CPD and also including a major educational update in 2022 called RCIC-IRB license.
Board Member
CICC-CCIC
09.2015 - Current
- Read Complaint Cases and make decisions based on facts on how to proceed with the complaint case through a series of choices.
- Ensured compliance with regulatory requirements by promoting adherence to relevant laws, policies, and industry best practices.
- Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
Education
No Degree - Immigration-IRB
CICC-CCIC
Toronto, ON05-2022
No Degree - Immigration
CSIC E-Academy
Vancouver, BC09-2015
Skills
- Organizational leadership
- Strategic planning
- Leadership experience
- Global perspective
- Strategic thinking
- Diversity and inclusion
- Digital transformation
- Organizational growth
- Operational efficiency
- Industry expertise
- Conflict mediation
- Talent development
- Financial administration
- Innovation mindset
- Regulatory compliance
- Policy development
- Customer focus
- Operations management
- Risk reduction
- Business consulting
- Sustainability practices
- Policy evaluation
- Financial auditing
- Financial acumen
- Fundraising oversight
- Operational review
- Legal document analysis
- Relationship and team building
- Planning and coordination
- Profit and loss management
- Articulate communication
- Client relationship building
- Goal setting
- Strategic business planning
- Negotiation
- Approachable leader
- Marketing expertise
- MIssion and vision
- New business development
- Analytical and critical thinker
- Consulting
- Business administration
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Adventure Travel
Timeline
Board Member
CICC-CCIC
09.2015 - Current
Director
Preferred Immigration Services Inc.
05.2006 - Current
No Degree - Immigration-IRB
CICC-CCIC
No Degree - Immigration
CSIC E-Academy