Syed Rahib Hasan Faiyaz
Winnipeg
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling Manager
PALADIN SECURITY
06.2023 - Current
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Manitoba Hydro Mobile Security Casual Officer
Allied Universal Security Services
12.2024 - Current
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
Sales Agent
Puulse Marketing
01.2025 - 02.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of "Bell" services to promote sales.
Field Supervisor
PALADIN SECURITY
06.2022 - 06.2023
- Mentored junior staff members, fostering professional growth and development within the team.
- Championed a culture of excellence within the team, motivating individuals to strive for top performance in all aspects of their duties.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Mobile Patrol Security Officer
PALADIN SECURITY
07.2021 - 06.2022
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Maintained professionalism under pressure, calmly managing conflicts and emergencies as they arose during mobile patrols.
Security Officer
PALADIN SECURITY
04.2021 - 06.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Internet Sales Associate
AutoZone
06.2020 - 11.2020
- Boosted sales revenue by effectively managing leads and maintaining consistent follow-up with prospective clients.
- Utilized excellent communication skills when interacting with customers through live chat support or phone calls, resolving any concerns or issues they might have encountered while browsing the website or purchasing products online.
- Increased repeat business through exceptional customer service and building strong client relationships.
Receptionist
COQ-O-BEC
09.2019 - 05.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Built strong relationships with guests, fostering repeat business through attentive service and personalized interactions.
- Handled customer concerns with diplomacy, working towards satisfactory resolutions while maintaining a positive atmosphere.
Education
Diploma - Secretarial Studies
College Superieur De Montreal
Montreal, QC11-2020
Foundation Course For Bachelor's - Business Management
International College of Manitoba
Winnipeg, MB12-2018
Higher Secondary School - Accounting
Sylhet International School And College
Sylhet, Bangladesh01-2017
Skills
- Work coordination
- Analytical report composition
- Strategic development
- Innovation and creativity
Languages
English
Hindi
Bengali
Certification
- Certificate of Parachute Jump at Canadian Sport Parachuting Association
- Sylhet Corporate Football Award (SCFA)
Interests
- Sport
- Gaming
- Travelling
- Photography
Timeline
Sales Agent
Puulse Marketing
01.2025 - 02.2025
Manitoba Hydro Mobile Security Casual Officer
Allied Universal Security Services
12.2024 - Current
Scheduling Manager
PALADIN SECURITY
06.2023 - Current
Field Supervisor
PALADIN SECURITY
06.2022 - 06.2023
Mobile Patrol Security Officer
PALADIN SECURITY
07.2021 - 06.2022
Security Officer
PALADIN SECURITY
04.2021 - 06.2021
Internet Sales Associate
AutoZone
06.2020 - 11.2020
Receptionist
COQ-O-BEC
09.2019 - 05.2020
Diploma - Secretarial Studies
College Superieur De Montreal
Foundation Course For Bachelor's - Business Management
International College of Manitoba
Higher Secondary School - Accounting
Sylhet International School And College
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