Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santina Castellanos

Oakley

Summary

Dynamic Scheduling Manager with proven expertise at Behavior Treatment and Analysis, excelling in schedule management and customer relations. Demonstrated strong problem-solving abilities by swiftly resolving conflicts, enhancing operational efficiency, and fostering team collaboration. Bilingual in Spanish, I effectively communicated with diverse stakeholders, ensuring high client satisfaction and seamless service delivery.

Overview

4
4
years of professional experience

Work History

Scheduling Manager

Behavior Treatment and Analysis
03.2025 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Conducted meetings to update management and staff members on progress.
  • Received and screened phone calls and emails.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

ABA Center Supervisor

Behavior Treatment and Analysis
10.2024 - 03.2025
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
  • Fostered a positive work environment through effective leadership skills and clear communication with employees.
  • Collaborated with management team to develop long-term goals for the center''s success.
  • Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
  • Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
  • Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
  • Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
  • Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

ABA Center Coordinator

Behavior Treatment and Analysis
04.2024 - 10.2024
  • Entered data, generated reports, and produced tracking documents.
  • Supported grant writing efforts by gathering data on center activities and assisting in the development of compelling proposals for funding opportunities.
  • Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
  • Maintained accurate records of participant attendance, facility usage, and financial transactions for streamlined reporting and analysis.
  • Facilitated regular staff meetings where progress updates were shared among team members.
  • Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.
  • Established policies and procedures for the center, creating a consistent framework for staff members to follow.
  • Streamlined communication between staff members by establishing clear channels of communication for planning purposes.
  • Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
  • Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
  • Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
  • Ensured compliance with local regulations and requirements pertaining to licensing or permits related to facility use or programming.

Assistant ABA Center Coordinator

Behavior Treatment and Analysis
03.2023 - 04.2024
  • Organized special events such as workshops or guest speakers that aligned with center goals while fostering community involvement.
  • Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
  • Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
  • Provided support to staff members through training and guidance on center policies, procedures, and best practices.
  • Assisted Center Coordinator/Supervisor with additional tasks
  • Scheduling

Administrative Assistant

Therapeutic Pathways
06.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Behavior Technician

Therapeutic Pathways
11.2021 - 06.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

Education

San Leandro High School
San Leandro, CA

Skills

  • Time management
  • Shift planning
  • Customer relations
  • Documentation skills
  • Team supervision
  • Schedule management
  • Data analysis skills
  • Personnel management
  • Employee scheduling
  • Service scheduling
  • Performance reviews
  • Inventory coordination
  • Deadline coordination
  • Bilingual in Spanish
  • Teamwork and collaboration
  • Strong work ethic
  • Problem-solving
  • Office administration

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Manager

Behavior Treatment and Analysis
03.2025 - Current

ABA Center Supervisor

Behavior Treatment and Analysis
10.2024 - 03.2025

ABA Center Coordinator

Behavior Treatment and Analysis
04.2024 - 10.2024

Assistant ABA Center Coordinator

Behavior Treatment and Analysis
03.2023 - 04.2024

Administrative Assistant

Therapeutic Pathways
06.2022 - 01.2023

Behavior Technician

Therapeutic Pathways
11.2021 - 06.2022

San Leandro High School

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Santina Castellanos