Summary
Overview
Work History
Education
Skills
Class 5 Driving License
Certifications
Availability
References
Timeline
Generic

Syed Mohammad Mustafa Akbar

Sydney,NS

Summary

Dynamic professional with proven expertise in customer service at Wendy's Restaurant, specializing in complaint resolution and team development. Skilled in enhancing customer relations and managing inventory effectively, contributing to increased sales and improved client satisfaction.

Overview

9
9
years of professional experience

Work History

Service Representative

Wendy's Restaurant
North Sydney, Nova Scotia
11.2024 - 07.2025
  • Worked mainly as a front desk cashier and drive-thru attendant.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Provided excellent customer service by taking orders and addressing inquiries.
  • Stocked supplies regularly to maintain adequate inventory levels.
  • Followed proper cash handling procedures for transactions at the register.
  • Participated in training new employees on operational procedures and safety protocols.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, and mopping floors.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Prepared and cooked food items following safety and quality standards.

Business Development Executive

Homosapien Technologies Pvt Ltd, Bangalore
New Delhi, New Delhi
09.2017 - 11.2021
  • Planned and sold transportation, accommodation, insurance, and related travel services.
  • Advised clients on destinations, travel modes, dates, budgets, and accommodation options based on their needs.
  • Designed customized holiday packages and itineraries; negotiated contracts with hotels, vendors, and suppliers.
  • Managed hotel bookings, reservations, itinerary creation, and package costing.
  • Developed detailed route maps, including travel routes, halts, and destinations; communicated plans to clients.
  • Coordinated vehicle arrangements for overland expeditions, including 4x4s and motorcycles.
  • Organized camps and travel supplies; created itineraries aligned with weather forecasts and tour duration.
  • Planned alternative activities in case of weather disruptions or event cancellations.
  • Prepared and submitted post-tour reports, summarizing logistics, outcomes, and client feedback.

Sales Assistant

Under Armour - DLF Mall
Noida, Uttar Pradesh
05.2018 - 03.2019
  • I worked in a team of eight, assisting customers at the Under Armour store in Noida.
  • Assisted regular customer queries while promoting store offers and EOFY sales.
  • Provided quality customer service by answering product queries, making fitting recommendations, and making purchases.
  • Maintained the operational and visual appeal of the store by organizing new stock and storeroom administration.
  • Processed sales transactions efficiently using point-of-sale system.

Assistant Sales Manager

DIESEL Store - Ambience Mall
New Delhi , New Delhi
07.2016 - 02.2017
  • Supported the Store Manager in supervising a team of 6 and assisted with the overall operations of the store.
  • Responsible for creating rosters as per employees' availability and business needs.
  • Supervised stock take in the store for every quarter and managed the store's financial performance.

Education

Ost Baccalaureate Diploma in Business Management - Business Management

Cape Breton University
Sydney, None
04-2026

Master of Arts - English Language And Teaching

Aligarh Muslim University
Aligarh, U.P. - India
06-2016

Master of Arts - Film Production And Screenplay Writing

UCLAN University
Lamcashire , U.K.
06-2014

Bachelor of Arts - English (Hons.)

Amity University
Noida, India
06-2012

Skills

  • Customer service
  • Creative writing
  • Service recommendations
  • Customer support
  • Complaint handling
  • Payment acceptance
  • Customer relations
  • Remote assistance
  • Customer relationship management
  • Retail store support
  • Team development
  • Stock management

Class 5 Driving License

  • Personal Vehicle for Transportation
  • Traffic Engineering & Road Safety (Nova Scotia)

Certifications

  • CPR, AED, First Aid Certificate (National CPR Foundation)
  • Food Handler Certificate Workplace
  • Hazardous Materials Information System (WHMIS) Certificate with GHS

Availability

  • Weekly 20 hours available (September onwards)
  • 40 hours (Until September)
  • Any shift (Morning, Evening, On-call)

References

References available upon request.

Timeline

Service Representative

Wendy's Restaurant
11.2024 - 07.2025

Sales Assistant

Under Armour - DLF Mall
05.2018 - 03.2019

Business Development Executive

Homosapien Technologies Pvt Ltd, Bangalore
09.2017 - 11.2021

Assistant Sales Manager

DIESEL Store - Ambience Mall
07.2016 - 02.2017

Ost Baccalaureate Diploma in Business Management - Business Management

Cape Breton University

Master of Arts - English Language And Teaching

Aligarh Muslim University

Master of Arts - Film Production And Screenplay Writing

UCLAN University

Bachelor of Arts - English (Hons.)

Amity University

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Syed Mohammad Mustafa Akbar