Nico Soliz
Winnetka
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Proficient Service Representative knowledgeable about scheduling appointments, updating accounts, and managing calendars. Offering many years of customer relations experience and a deep understanding of the industry. Adept at resolving customer concerns and building retention.
Overview
20
20
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Service Representative
AT&T. Pacific Bell
Pasadena
06.1993 - 02.2013
- Assisted customers with inquiries and resolved service-related issues.
- Processed billing and payment transactions efficiently and accurately.
- Educated customers on product features and service options available.
- Managed service requests through internal ticketing systems effectively.
- Maintained updated knowledge of company policies and service offerings.
- Handled escalated customer complaints with professionalism and care.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Consulted with customers regarding needs and addressed concerns.
- Followed proper cash handling procedures while completing transactions.
- Audited customer account information to identify issues and develop solutions.
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
Cash Register Operator
AM/PM
Canyon Country
11.1992 - 06.1993
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer and balanced funds at shift end consistently.
- Assisted customers with inquiries and provided excellent service.
- Monitored inventory levels and restocked supplies as needed.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Operated cash registers to process customer purchases accurately and efficiently.
- Greeted customers courteously and assisted them with their queries.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Saugus High
Santa Clarita, CASome College (No Degree) - General Studies
College of The Canyons
Valencia, California, CASkills
- Customer service
- Complaint resolution
- Billing and payment processing
- Service request management
- Product education
- Customer relationship management
- Cash handling
- Inventory monitoring
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Technical support
- Customer relations
- Account updating
- Organization
- Payment acceptance
- Complaint handling
- Database maintenance
- Customer support
- Account updates
- Service recommendations
- System updates
- Database management
- Typing [number] wpm
- Coordination
- Technical troubleshooting
- Refunds processing
- Customer education
- Problem-solving
- Payment processing
- Call management
- Decision-making
- Document control
- Credit card payment processing
- Product sales
- Problem resolution
Certification
Valid California Drivers Liscense
Nico Soliz
Valid Social security number
Timeline
Service Representative
AT&T. Pacific Bell
06.1993 - 02.2013
Cash Register Operator
AM/PM
11.1992 - 06.1993
Saugus High
Some College (No Degree) - General Studies
College of The Canyons