Summary
Overview
Work History
Education
Skills
Certification
Languages
CELPIP LANGUAGE TEST
Timeline
Generic

Syed Kawsain Al-Haque

1094 Wellington Street, Halifax,NS

Summary

Professional with a proven track record in customer service with strong background in maintaining examination integrity and ensuring smooth test administration. Skilled in effective communication and teamwork, I excel in high-pressure environments, ensuring compliance and integrity as an IELTS Invigilator. Strong organizational abilities and time management enhance my contributions to team success.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

Five Guys
12.2022 - Current


  • Provided a strong customer service experience to all patrons through effective verbal communication skills.
  • Maintained the fast-paced environment which is needed to serve between 280 to 350 customers daily.
  • Achieved almost 35% repeat customers by providing premier customer service.
  • Helped train new hires on company’s policies, operations, and day-to-day responsibilities leading to increased team support.


IELTS Invigilator

IDP - Bangladesh (BD 050)
10.2019 - 05.2022
  • Successfully coordinated exam venue setup, ensuring 100% compliance with IELTS regulations for materials, equipment, and seating arrangements.
  • Maintained exam integrity by strictly enforcing testing procedures and preventing misconduct in high-stakes environments.
  • Provided clear guidance and support to candidates, enhancing their exam-day experience while ensuring adherence to rules.
  • Accurately managed attendance, identity verification, and incident resolution, contributing to secure and fair test delivery.

Education

Master of Arts - Economics

Shahjalal University of Science And Technology
Sylhet-3114, Bangladesh
12-2015

Bachelor of Arts - Economics

Shahjalal University of Science And Technology
Sylhet-3114, Bangladesh
06-2013

Skills

  • IELTS Examination Invigilation
  • Teamwork and collaboration
  • Time management
  • Classroom management
  • Effective communication
  • Task prioritization
  • Strong organization
  • Customer Service
  • Microsoft Office

Certification

IBM Data Analyst Professional Certificate

Microsoft Azure AI Fundamentals Professional Certificate

Languages

English
Full Professional

CELPIP LANGUAGE TEST

Canadian English Language Proficiency Index Program (CELPIP) 


Examination Taken on 17 DEC 2023.


Listening : 10

Speaking : 9

Reading : 7

Writing : 8

Average : 9

Timeline

Crew Member

Five Guys
12.2022 - Current

IELTS Invigilator

IDP - Bangladesh (BD 050)
10.2019 - 05.2022

Master of Arts - Economics

Shahjalal University of Science And Technology

Bachelor of Arts - Economics

Shahjalal University of Science And Technology

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Syed Kawsain Al-Haque